Customer Experience Executive
1 day ago
Company Overview Volt Auto emerges as Singapore's exclusive authorised dealer, focusing on distributing, retailing and offering after-sales services for the newest Electric Vehicles available in the market. As a fresh face in the industry, we take pride in being one of the few authorised dealerships in Singapore, dedicated to providing exceptional service and quality vehicles to our customers. Position Overview Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement. This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels. Responsibilities: Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner. Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication. Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement. Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews. Proactively identify and escalate potential crises or negative sentiment to manage reputational risk. Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment. Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction. Requirements: Degree in Communications, Marketing, Business, or related field. 2 years of experience in customer service, community management, or social media engagement. Excellent written communication skills with strong attention to tone, clarity, and empathy. Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite. Proactive, organised, and able to manage multiple conversations simultaneously. A team player with a customer-first mindset and a passion for delivering great service. Possess a valid class 3/3A driving license #J-18808-Ljbffr
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Customer Experience Executive
1 day ago
Singapore Core Collective Full timeOverview HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd Customer Experience Executive The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth...
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Customer Experience Executive
1 week ago
Singapore Dynamic Human Capital Full timeJob Description **Position**: Customer Experience Executive **Salary**: $2,100 - $2,800 + Incentives + OT **Location**: West **Working Hours / Days**: 8.30AM - 5.30PM (Mon - Thurs) / 8.30AM - 6.00PM (Fri) **Responsibilities**: Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity. Answering phone...
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Customer Experience Executive
1 week ago
Singapore Core Collective Full timeHR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness...
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Customer Experience Executive
6 days ago
Singapore PRISM TECH PRIVATE LIMITED Full timeThis role will report to the Customer Service Team Leader. As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases...
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Customer Experience Executive
1 week ago
Singapore RICE FIELDS PTE LTD Full timeRice Fields (RICE) pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design...
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Customer Experience Executive
1 week ago
Singapore Kiztopia Pte Ltd Full time**Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...
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Customer Experience Executive
4 days ago
Singapore Kiztopia Pte Ltd Full time**Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...
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Customer Experience Executive
1 week ago
Singapore PIRANHA PTE. LTD. Full time**Customer Experience Executive Piranha Profits is looking for a dynamic and passionate teammate to join us! Do you have a keen interest in event management? Do you enjoy talking to people from all walks of life? Do you have an insatiable thirst for new knowledge? Most importantly, are you always on the go and ready to take on challenges? If this sounds...
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Senior Executive/Executive, Customer Experience
2 weeks ago
Singapore NTUC Club Full timeSenior Executive/Executive, Customer Experience We are seeking a proactive and customer-focused Senior Executive/Executive to join our Customer Experience team. In this role, you will shape and enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, and translating insights into solutions. You will support...
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Senior Executive/ Executive, Customer Experience
2 weeks ago
Singapore NTUC Club Full timeSenior Executive/ Executive, Customer Experience We are seeking a proactive and customer-focused Senior Executive/Executive to join our Customer Experience team. In this role, you will shape and enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, and translating insights into solutions. You will support...
