Customer Experience Executive

9 hours ago

Singapore Volt Auto Pte. Ltd. Full time

Company Overview Volt Auto emerges as Singapore's exclusive authorised dealer, focusing on distributing, retailing and offering after-sales services for the newest Electric Vehicles available in the market. As a fresh face in the industry, we take pride in being one of the few authorised dealerships in Singapore, dedicated to providing exceptional service and quality vehicles to our customers. Position Overview Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement. This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels. Responsibilities: Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner. Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication. Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement. Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews. Proactively identify and escalate potential crises or negative sentiment to manage reputational risk. Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment. Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction. Requirements: Degree in Communications, Marketing, Business, or related field. 2 years of experience in customer service, community management, or social media engagement. Excellent written communication skills with strong attention to tone, clarity, and empathy. Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite. Proactive, organised, and able to manage multiple conversations simultaneously. A team player with a customer-first mindset and a passion for delivering great service. Possess a valid class 3/3A driving license #J-18808-Ljbffr

  • Customer Experience Executive

    1 week ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our Client is an established training company. They are looking for a Customer Experience Executive to Plan, coordinate and execute events. Reporting to the Event Manager. 【 What you will be doing 】 - Devise and improvise systems and processes for event support - Prepare and handle event logistics - Manage programme portfolio - Consolidate critical data...

  • Customer Experience Executive

    7 days ago

    Singapore Dynamic Human Capital Full time

    Job Description **Position**: Customer Experience Executive **Salary**: $2,100 - $2,800 + Incentives + OT **Location**: West **Working Hours / Days**: 8.30AM - 5.30PM (Mon - Thurs) / 8.30AM - 6.00PM (Fri) **Responsibilities**: Co-ordinate with the Service Advisor and Workshop Controller/ Supervisors on daily throughputs and workshop capacity. Answering...

  • Customer Experience Executive

    2 days ago

    Singapore Core Collective Full time

    HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness...

  • Customer Experience Executive

    2 weeks ago

    Singapore Yue Hwa Chinese Products (Singapore) Full time

    Role Description We are seeking a dynamic and customer-focused experienced Customer Experience Executive to join our team in Singapore. This full-time, on-site position plays a pivotal role in delivering exceptional customer service and enhancing customer satisfaction. You will be the main point of contact for addressing feedback, resolving issues, and...

  • Customer Experience Executive

    1 week ago

    Singapore KIZTOPIA PTE. LTD. Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...

  • Customer Experience Executive

    1 week ago

    Singapore COMFORTDELGRO ENGINEERING PTE. LTD. Full time

    **Why Join Us** At ComfortDelGro, we believe that **exceptional service starts with passionate people**. As a Customer Experience Executive, you won’t just be supporting our frontlines - you’ll be **leading the charge in creating memorable experiences**that keep our customers coming back. Join us and you’ll: - **Make a real impact**— play a key...

  • Customer Experience Executive

    7 days ago

    Singapore RICE FIELDS PTE LTD Full time

    Rice Fields (RICE) pride ourselves as a reputed architectural material solution provider to many esteemed partners in the industry since 2001. As a supplier of premium quality and stylish eco-friendly tiles to homes, institutions and commercial projects globally, our team is committed to deliver the finest product and services to the architecture + design...

  • Customer Experience Executive

    1 week ago

    Singapore Kiztopia Pte Ltd Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...

  • Executive, Customer Experience

    3 weeks ago

    Singapore Yue Hwa Chinese Products (Singapore) Full time

    Established in 1959 in Hong Kong, Yue Hwa Chinese Products has a rich 65-year history and stands as Singapore's only major department store specializing in a wide array of Chinese goods. Conveniently located near Chinatown MRT station, the store combines modern techniques with its historic architectural charm, reflecting Yue Hwa's cultural and historical...

  • Executive, Customer Experience

    3 weeks ago

    Singapore Yuehwa Full time

    Established in 1959 in Hong Kong, Yue Hwa Chinese Products has a rich 65-year history and stands as Singapore's only major department store specializing in a wide array of Chinese goods. Conveniently located near Chinatown MRT station, the store combines modern techniques with its historic architectural charm, reflecting Yue Hwa's cultural and historical...