Customer Experience Executive

HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd
The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.
About Core Collective:
Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.
Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.
Who are our residents:
In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.
Your impact:
As Core Collective grows we are looking for a Customer Experience Executive to join the team.
The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.
What You’ll Be Doing:
Customer Service (Residents and Clients):
Ensure that customer experience excellence is delivered within the business, culture and values
Front desk duties and shift work, to greet and welcome guests, answering phone calls and perform service calls
Attend to both residents and clients request and resolve dispute in a timely manner
Assist in check ins with residents and clients in a systematic and timely manner
Assist in touring of space, and promote the brand / company’s services offered
Be trained with ability to close walk in leads
Follow through of SOPs at all times
Facilities and Operations:
Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followed
Ensuring that vendors services are delivered to Core collective in accordance with SOPs and contracts
Inventory management
Others:
Assist in collating data and and reporting for task assigned
Perform other job related duties and responsibilities as may be assigned to you from time to time
What you’ll bring to the table:
2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clients
Willing to go the extra mile
Driven to succeed and enjoy problem-solving
Ability to build and maintain positive relationships with various stakeholders
Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
Able to work on weekends and public holidays when needed
Our Vision
In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.
We achieve our vision by:
Building fitness and wellness hubs that are centres of excellence in the industry
Filling our space with the best fitness and wellness professionals
Providing the best platform and support services to help our professionals grow
Fostering collaboration across disciplines for healthier and happier lives
Our Core Values
Show genuine care and compassion for our team, customers, community, company
Do things because we care and not because we have to
Proactiveness to help others (team-mates/stakeholders)
Consistently producing work that wows / impresses / delights your teammates and customers
Going above and beyond everything that we do
Exceptional professionalism
Ownership
Treat it like your own business
Owning up to your mistakes and actively solving the mistakes
Deliver on your promises to your teammates and stakeholders
Do what needs to get done
Integrity
Always doing the right thing
Keeping to our word
Having each other’s back
Open and effective 2-way communication (both good and bad)
Treat others fairly with mutual respect
Agility
Actively seek learning and able to adapt to new situations
Able to work with people from various backgrounds, cultures and seniority
Salary Range: S$2,300 - S$2,500/month
#J-18808-Ljbffr