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Executive - Volunteer Management (2 Years Contract)

3 weeks ago

Ubi, Singapore Samaritans of Singapore Full time

The Volunteer Management (VM) Executive is a member of the VM team who support volunteer-related tasks, mainly recruitment, training, deployment, and development. He or she works closely with colleagues in the Crisis Support Team to ensure the smooth operation of SOS core service such as hotline and care text, with the mission of being an available lifeline to the distressed and suicidal.

The VM Executive will be coordinating volunteer involvement for the 24/7 hotline, SOS Care Text, Emergency stand-by services, and other volunteering role as and when assigned by the Manager of VM team.

The VM Executive is expected to be approachable, personable and has good interpersonal skills. He or she reports to and assists the VM Manager to enhance the service quality and delivery.

**Core Duties and Responsibilities**
- Supports and co-ordinates roster scheduling and deployment, training and development for SOS Volunteering Core Services
- Co-ordinates, administers and monitors the different phases of volunteer training or refreshers
- Supports volunteers to man SOS Volunteering Service, e.g. 24-hr hotline, SOS Care Text, etc.
- Ensures that volunteers adhere to organisational policies on data security and confidentiality
- Motivates and encourages camaraderie spirit amongst volunteers through various strategies
- Provides volunteer administration IT support, e.g. updating volunteer database
- Assists in special projects and other duties (e.g. volunteer interviews) as assigned

**Key Deliverables**
- Able to meet the targets sets for rostering, volunteers’ commitment etc to fulfil the service outputs and outcome targets that are aligned with organisational plans and goals
- Receive positive feedback from volunteers pertaining to the support rendered to them
- Enhance communication between frontline volunteers and Management

**Educational Qualifications**
- A Diploma in Arts, Social Work, Psychology, Management, or related discipline

**Relevant Experience**
- At least 1-2 years of work experience

**Knowledge and Skills**
- Good interpersonal and communication skills
- Networking skills
- Proficient in IT, e.g. CRM and Microsoft office
- Group facilitation skills

**Behaviour Traits and Attitudes**
- Willing to work in the evenings and during odd hours in accordance to service needs
- Self-motivated
- Good team player
- Organized and efficient
- Approachable and personable

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 - $3,500.00 per month

Schedule:

- Monday to Friday