Sales Manager

2 weeks ago

Singapore Herbal Pharm Pte Ltd Full time

Herbal Pharm cares about people—we aspire to be an employer of choice. We care about our employee’s wellbeing and advocate a sound work-life balance policy. We design our work to suit and empower a wide spectrum of people. We hire across age, race, and educational background - our staff ranges from fresh university graduates to housewives who had never worked before. We make sure to give all our employees ample chances to improve their skills through in-house or external training.

**Job title: SALES MANAGER**:
**Roles & Responsibilities**

**Responsibilities**:

- Train, coach, and lead inside sales representatives to provide support for customers.
- Clarify inside sales representatives’ doubts, guide them through difficult calls and manage customers' expectations, and handle matters that cannot be effectively managed by representatives.
- Lead team meetings and understand the representatives’ issues and the type of calls that representatives receive.
- Coach representatives regarding procedures and clarify expectations of representatives.
- Assist Management in identifying trends and establishing KPIs.
- Ensure that inside sales representatives are maintaining optimal service levels and taking corrective actions if needed.
- Prepare and analyze reports to improve processes to maximize customer satisfaction.
- Authorizing replacements or refunds.
- Taking up ad-hoc tasks when required.

**Requirements**:

- Diploma and above.
- At least 3 to 5 years in a similar capacity.
- Ability to multitask and remain calm under pressure.
- Good interpersonal, customer service, and problem-solving skills.
- Ability to keep pace with company policies, products, and services.
- Ability to lead and motivate subordinates.
- Meticulous attention to detail and sound decision-making skills.
- Proficiency with the necessary technologies.
- Polite and professional.

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