Senior Director, Account Director

JLL supports the Whole You, personally and professionally.
Regional Account Director role purpose
Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division - Work Dynamics. An integral part of Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients.
The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the client’s organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience for the client occupants. The multi
- disciplined services provided consist of facilities management, project management, portfolio strategy, transaction management, lease administration and occupancy planning.
Reporting Relationships
**Direct Manager**: Group Account Executive and matrix to the Global Account Director.
**Direct Reports**: Regional Operations Director, Regional Engineering Lead, Regional Finance Lead, Sub Regional Leads, Regional HSE & Sustainability Lead
Role Summary
Strategy and Account Management
Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace.
Ensure that the account plan is implemented and aligned with client KPIs (objectives and key results)
Be accountable for the profit, loss and growth of the assigned account.
Be responsible for supporting the account in the region/geo/country by working with the local account teams and local clients.
Work with the Account Management Enablement organization to implement the agreed account management practices.
Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from on field and client feedback.
Client Relationship Management
Ability to extract and translate customer expectations into innovative strategic initiatives
Convinces stakeholders based on data, challenges in a constructive manner
Balances the needs of both client and JLL
Exhibits result orientation
Transformational Improvement
Unlock opportunities for account growth and work with the account team and/or Sales organization to convert these opportunities.
Drives creation and delivery of the strategic improvement roadmap
Promotes continuous improvement & Innovation
Role models a proactive and ownership focused mind-set
Lead & Deliver
Create a high-performing, integrated team who are committed to delivering exceptional client results.
Work with the Commercial Excellence team on margin enhancement and commercial excellence initiatives to improve and/or achieve the target margin for the accounts.
Realize the transformation program on-time
Exceed the Desired Outcomes every year
Promote open, constructive and collaborative relations with clients, superiors, subordinates and peers
Build strong and successful strategic partnerships between client and JLL, on
- and off the direct team
Financial Management
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
Lead the development of the property budgets and forecasts in accordance with the financial timetable.
Meets the agreed growth targets for the account.
Looks for opportunities to cross-sell services.
Responsible for collection of fees from the client as well as tracking of outstanding payments.
Contract Management
Ensures adherence to the contract requirements and intents
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Mitigates any CPI / KPI liability
Work with any global and/or in-region teams to manage any contract change requests
Operations
Responsible for management oversight of all resources involved in the delivery of services, e.g. recruitment, performance assessment etc.
Drives operational excellence across all services delivered, aiming to simplify, standardize and automate processes and procedures to enhance our service offering and make it more sustainable.
Actively manages the professional development of all direct reports
Prepares and implements a succession plan for the account
Lead and drive transformation of operating structure to support workplace experience and overall delivery goals
Drive innovative knowledge growth a