Software Support Executive
4 days ago
**Responsibilities**:
**IT Projects Implementation**:
- Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.
- Collaborate in setting up the machine, configuring software,
- Performing UAT/SIT, Software user Training for customer and internal staff, Software Go live support
- Document IT projects comprehensively, outlining processes, configurations, and outcomes.
- Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.
**IT Service support**:
- Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.
- Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.
- Prepare detailed IT service reports for accurate tracking and analysis.
**IT Tasks and Ad-hoc Duties**:
- Undertake various IT-related tasks as required to support onsite customers effectively.
- Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.
**Qualifications & Requirements**:
- Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.
- Available to travel for support customer in Singapore & Malaysia
- A minimum of 3 years of hands-on experience in a similar position.
- Familiarity with basic IT infrastructure, server setup, and network troubleshooting.
- Effective communication skills to liaise with team members, customers, and vendors.
- Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.
GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)
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