IT Technical Support

3 days ago


Singapore PROLINK MANAGEMENT PTE. LTD. Full time

**Location: Singapore (On-site Role)**
**Employment Type: Full-time**

**Key Responsibilities**:

- Provide timely remote technical support to internal users in UAE, Europe, and other regions.
- Ensure all incidents and service requests are properly logged, tracked, and resolved in a timely manner.
- Liaise with third-party vendors when required for issue escalation or equipment servicing.
- Maintain IT documentation and inventory for the Singapore office.
- Support user onboarding/offboarding processes including account setup, access rights, and equipment preparation.
- Collaborate with regional IT teams to align on global standards and best practices.

**Requirements**:

- Proven experience in IT support or a similar technical role (minimum 2-3 years preferred).
- Proficient in spoken and written **Arabic, Turkish, and English**.
- Strong knowledge of Microsoft Windows, Office 365, remote desktop tools, and general networking.
- Familiar with endpoint security, VPNs, printers, and mobile device management.
- Excellent communication and interpersonal skills to support users from diverse cultural backgrounds.
- Strong problem-solving mindset and ability to work independently with mínimal supervision.
- Willing and able to work **fully on-site**at our **Singapore office**.
- Flexible to support users from different time zones, when necessary.
- Diploma or Degree in Computer Science, Information Technology, or related field preferred.
- IT certifications such as CompTIA A+, Microsoft Certified Professional, or similar are a plus.

**How to Apply**:


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