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Field Operations Manager

2 weeks ago

East Coast, Singapore BDS Connected Solutions, LLC. Full time

At a Glance:
Leverage your retail or merchandising supervision experience to effectively manage remote part-time field reps. Utilize your administrative and management experience as well as your out of the box thinking to motivate, inspire and support our Break-Fix team. This is a fast-paced, consistently changing environment where your efforts do not go unnoticed and opportunities for career advancement are available.

Overview:
**PURPOSE**:
As a field operations manager, you would manage a team of field reps, ensure quality execution and reporting as well as be the conduit of information between the field and account team. You are a goal-driven, logístical thinker and multi-tasker who can perform a variety of functions daily. You recognize that your tenacity and work ethic contribute to the overall success of your team and the entire company.

BDS Connected Solutions is the premier leader representing consumer electronics brands at the retail level in a Break-Fix capacity which consists of maintaining, installing, and troubleshooting interactive displays. Our standards are high, the work environment is fast-paced and the reward is a career with a company that values our employee's contributions and acknowledges their successes.

**ESSENTIAL FUNCTIONS**:

- Look for and develop talent in the business unit for succession planning.
- Manage an effective training program; provide leadership, guidance, and coaching for associates that enable the meeting of client and company objectives and internal KPIs.
- Drive an effective system of accountability that acknowledges those that do things correctly and that immediately acts toward improvement & resolutions for those that fall short of expectations.
- Lead approximately 30-50 field representatives in delivering quality on-time and cost-effective client objectives.
- Manage all aspects of your team’s budget and expense-related costs including but not limited to: the submission of hiring REQs, managing employee retention/turnover, expenses, quality (re-work), personal vacation, training requirements, payroll, and project management.
- Ensure On-time quality completion of all work
- Ensure a cost-effective, quality staff through the management of employee retention, submissions of hiring REQs, interviewing/hiring, onboarding, and the training of employees.
- Forward recommendations to your direct report for ways to improve processes, client ROI, or gross margin.
- Properly assign associates to work based on the type of work, level of associate, and job classification in a timely manner.
- Ensure associates are paid appropriately for the level of work conducted and per the offer letter agreement.
- Conduct in-store visitation and ride-alongs, as needed.
- Conduct team conference calls as necessary.
- Communicate and consult with Regional Manager regularly.
- Display a professional demeanor while representing the client and BDS Connected Solutions.
- Other tasks as requested by management.

**EDUCATION AND EXPERIENCE**:

- High school diploma or equivalent required, college degree preferred
- Minimum 3-5 years previous supervisory experience

**SKILLS AND REQUIREMENTS**:

- Must be able to travel throughout assigned territory
- Great attention to detail
- Strong verbal and written communication skills
- Must be able to independently adapt to changes and respond supportively in working with various circumstances and people.
- Must be able to successfully work through varied issues with integrity, honestly and in a candid, straightforward manner.
- Must be proficient in MS Office Applications (Excel, Word, Outlook, and PowerPoint) and mobile app environment.
- Professional demeanor
- Ability to manage a team remotely
- Must have a valid driver’s license and provide proof of motor vehicle insurance.
- Must have the ability to drive on behalf of the Company, in compliance with Company guidelines and requirements; and have the ability to travel within a designated market

**PHYSICAL REQUIREMENTS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is required to:

- Regularly sit, stand, walk, talk and/or hear
- Regularly lift and carry up to 10 pounds
- Occasionally lift and carry up to 40 pounds
- Occasionally crouch, lift overhead, bend over, kneel, push or pull
- Occasionally travel via personal vehicle or other forms of transportation

Important Information:
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for emp