Customer Care Specialist

2 days ago


Queenstown, Singapore DSM SINGAPORE INDUSTRIAL PTE. LTD. Full time

**Key Areas of Accountabilities/Responsibilities**
- Acceptance of payments through affiliate offices and direct customers. Knowledge of shipping documents, Bills of Lading & Documents of Credit. Review Letter of Credits to ensure that company is able to comply. Feedback to Sales and Marketing department on any potential issues of compliance.
- Liaise with Banks to achieve compliance of documentations for export. Preparation of Bank and Shipping documentations requirement for export of products including L/C negotiation with Banks.
- Handles numerous orders at one time and sets priority on orders to maximise customer service. Orders include one-off specials and standard customers, operating on a variety of lead-times. Orders are either local or export. Export orders include Letter of Credits in which she is responsible to ensure compliance to the terms and conditions.
- Knowledge of customer account requirements and procedures to handle special situations to satisfy customers’ needs.
- To be aware of specialist knowledge of individual countries and cultural peculiarities including time differences and national needs.
- Attend to complaints, claims, credits, goods returns and re-funds. Investigate and resolve logístical complaints
**Required Education & Skills**
- Minimum GCE 'A' Level and or equivalent
- At least 3 years of relevant experience in order processing, customer service or order fulfilment
- Experience in ISO Certification and knowledge of international shipping practices & Incoterms
- Strong interpersonal & problem solving skills and able to work effectively under multi-cultural environment

**Job Types**: Full-time, Permanent

**Salary**: $3,500.00 - $4,918.00 per month

Schedule:

- Monday to Friday



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