Current jobs related to Customer Care Officer - Queenstown - The Swatch Group S.E.A. (S) Pte Ltd

  • Customer Care Officer

    2 weeks ago

    Queenstown, Singapore Swatch Group Full time $4,000 - $6,000 per year

    Job descriptionReporting to the Senior Customer Service Executive, you will support customer care team to provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers.In this role, you will:Customer Care SupportEnsure smooth and effective operations of the front line counters...

  • customer care officer

    2 weeks ago

    Queenstown, Singapore Swatch Group Full time $104,000 - $130,878 per year

    THE COMPANYThe Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte,...

  • Customer Care Specialist

    3 days ago

    Queenstown, Singapore dsm-firmenich Full time

    **Job title** - Customer Care Specialist **Location** - Singapore **Job model **- Hybrid This dynamic role offers you the chance to own customer satisfaction for the APAC region. From catering to customer queries and needs to navigating logistics and deliveries, you'll be the go-to expert for our clients in Asia for our Perfumery & Beauty (Personal Care)...

  • Customer Service Executive

    4 days ago

    Queenstown, Singapore Anglo Nurses Pte Ltd Full time

    **Job Opportunity: Customer Service Executive (Care Coordinator) - Healthcare Industry** **Location: Right above Kent Ridge MRT Station** **Employment Type: Full-Time | 5-Day Work Week** **Why Join Us?** Are you a natural problem-solver with a knack for empathy and a passion for helping others? Do you have a knack for navigating sensitive conversations and...

  • Care Consultant

    2 weeks ago

    Queenstown, Singapore Anglo Nurses Pte Ltd Full time

    **Care Consultant (Customer Service Executive) - Empower Lives Through Compassionate Care** **About Us** At Anglo Nurses Pte Ltd, we are dedicated to enhancing the lives of families by providing experienced live-in caregivers and trained domestic helpers. Our mission is to ensure that elderly and disabled individuals receive the compassionate care they...

  • Customer Care Specialist

    2 weeks ago

    Queenstown, Singapore DSM SINGAPORE INDUSTRIAL PTE. LTD. Full time

    **Key Areas of Accountabilities/Responsibilities** - Acceptance of payments through affiliate offices and direct customers. Knowledge of shipping documents, Bills of Lading & Documents of Credit. Review Letter of Credits to ensure that company is able to comply. Feedback to Sales and Marketing department on any potential issues of compliance. - Liaise with...

  • Customer Officer Mba Internship

    1 week ago

    Queenstown, Singapore SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Service Executive

    5 days ago

    Queenstown, Singapore Anglo Nurses Pte Ltd Full time

    **Job Highlights** We are looking for an enthusiastic, self-motivated **Customer Service Executive** to join our growing team. If you are a dynamic individual who enjoys interacting with people and takes pride in providing excellent service to customers, we would like to invite you to consider joining our team. - Positive and friendly work environment -...

  • Customer Service Executive

    2 weeks ago

    Queenstown, Singapore Anglo Nurses Pte Ltd Full time

    **Job Highlights** We are looking for an enthusiastic, self-motivated **Customer Service Executive** to join our growing team. If you are a dynamic individual who enjoys interacting with people and takes pride in providing excellent service to customers, we would like to invite you to consider joining our team. - Positive and friendly work environment -...

  • Customer Service Officer

    4 days ago

    Queenstown, Singapore Seraya Energy Full time

    COMPANY DESCRIPTION Geneco, a brand of YTL PowerSeraya, is an integrated energy provider committed to building a sustainable and accessible energy future for the communities it serves. As an authorised electricity retailer, Geneco sells electricity to homes, businesses, and industries across Singapore. Geneco's parent company, YTL PowerSeraya, is one of...

Customer Care Officer

3 weeks ago

Queenstown, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time

**Job description**:
Reporting to the Senior Customer Service Executive, you will support customer care team to provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers.

In this role, you will:
1. Customer Care Support
Ensure smooth and effective operations of the front line counters at all times and the image & customer’s confidence of the Company and brands are maintained.
Ensure that the Company’s policies and procedures are complied with & etc.
Provide timely intervention for difficult situation.
Manage issue/problems on product and service quality.
Follow-up on open/outstanding issues with appropriate problem solving solutions with the timeframe.
Stand in/relief at the service counters and provide all necessary administrative duties when the need arises.
Identity areas for staff improvement and development.
Hold regular briefing/communication with staff on performance, problems encountered for better solutions.
To constantly upgrade oneself with the latest product knowledge, information on Company’s direction and system for better communication with the public as well as staff training.
Monitor waiting time in service center.

2. Operating System Management
Understand the operating system and able to coach team members on new processes.
Handle simple minor hiccups when necessary.
Take initiative to contact the IT Dept for immediate assistance when the need arises.

3. Others
Ensure proper documentation and filing according to system.
Assist in any other relevant tasks as & when required.

**Profile**:

- Solution and customer service oriented
- Ability to handle stressful situations and to work in a team
- Good listener and keen perception of problems
- Excellent articulateness verbally and in writing
- Knowledge of products, policies and procedures

**Professional requirements**:

- Profound knowledge of MS Office, particularly Word and Excel

**Languages**:
English and a local language