Desktop Engineer

1 day ago

Bukit Merah, Singapore Rapsys Technologies Full time

We are seeking a skilled and proactive EUC Day 2 Operation Support Engineer to join our IT team.

and MacBook), managing Zoom Meeting Rooms, patching devices, asset management, and utilizing

troubleshooting, automation, and coding skills in Python, ZSH-C, HTML, Kumbela, Terraform, YAML,

PowerShell, Flask framework, and TensorFlow NLP. Excellent communication skills are essential for

this role.

Key Responsibilities:
The Desktop Engineer responsibilities include:
1. To provide VIP support with track record of VIP support minimum more than 3 years of

support experience

2. As a single point of contact for incident resolution, coordinating with another resolver group

to ensure the reported incident are resolved/escalating as required.

3. Performed Desktop Support services to users.

4. This includes receiving, prioritizing, documenting and actively resolving end user help

requests and escalating incidents when necessary to maintain customer satisfaction and SLA

expectations.

5. Performs remote troubleshooting and resolution to address various endpoint related issues

6. Perform technical escalation to onsite team if unable to resolve remotely

7. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

8. Updates Incident records

9. Creates and updates work instructions (where necessary)

10. Document standards and procedures (where necessary)

11. Develop and maintain automation scripts using Python, PowerShell, and other scripting

languages.

12. Implement automation solutions to improve operational efficiency.

13. Coding and Development:
14. Utilize skills in Python, ZSH-C, HTML, Terraform, YAML, Flask framework, and TensorFlow

NLP for various IT projects.

Technical Skills:
Proficient in Python coding and automation scripting.

Knowledge of ZSH-C code basics and HTML.

Experience with Terraform, YAML, and PowerShell.

Familiarity with Flask framework and TensorFlow NLP.

Strong understanding of ITIL practices and ServiceNow platform.

Soft Skills:
1. Excellent communication skills, both verbal and written.

2. Strong problem-solving and analytical skills.

3. Ability to work independently and as part of a team.

4. High level of attention to detail and organizational skills.

5. Demonstrate knowledge in the support of workstations, and related

components.

6. Good verbal and written communication skills

7. Good coordination skills

8. Ability to prioritize effectively and work with a sense of urgency.

9. Effectively communicates with teammates and managers.

Preferred Qualifications & Experience:
Bachelor’s degree in computer science, Information Technology, or a related field.

3-years’ experience providing desktop support in MAC OS X environment

Certifications in ITIL, ServiceNow, or relevant technical fields.

Experience with other automation tools and frameworks.

Familiarity with additional programming languages and IT support tools.

Proven experience with Windows and MacBook troubleshooting and support.

Hands-on experience with Zoom Meeting Rooms and ITIL ServiceNow.

Pay: $1,829.63 - $3,200.00 per month

**Experience**:

- Desktop support: 3 years (preferred)
- MAC OS X environment: 2 years (preferred)

Work Location: In person

  • Desktop Support Engineer L1

    3 days ago

    Bukit Merah, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Desktop Support Team Leader

    3 days ago

    Bukit Merah, Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

  • Desktop Engineer L1

    3 days ago

    Bukit Merah, Singapore U3 InfoTech Pte Ltd Full time

    Monthly Salary: Up to $3,100 per month Work Location: Depot Rd Area, Singapore Duration: 1-Year Contract **About the Role**: We are seeking skilled Desktop Engineers with strong IT troubleshooting capabilities to join our team on-site at a reputable client location. You will be responsible for the deployment, maintenance, and support of client platform...

  • Product Support Engineer

    6 days ago

    Bukit Merah, Singapore ServLink Technology Resources Pte Ltd Full time

    No organization springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm non-stop, and we give the best IT solutions and services to our clients. **Product Support Engineer** It's pure heaven to a hardware geek in having the opportunity to know in-depth of so many brands and models...

  • Desktop Engineer

    3 days ago

    Bukit Merah, Singapore Government Organization Full time

    **Location : Depot road** **NO CAMERA PHONE ALLOWED** - Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels. - Perform troubleshooting for client platform related problems. - Respond promptly to incident, investigate & provide temporary &/or permanent...

  • Daas Engineer

    1 week ago

    Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

    **Key Responsibilities** - Device As A Service - Implement, support Device As A Service (DaaS) Lifecycle solutions. This includes devices management (desktops, laptops, tablets, mobile), VDI and associated components to support the platform - Provide L2 technical support and advice to users on systems-related issues or queries - Perform...

  • Systems Engineer

    3 days ago

    Bukit Merah, Singapore Alphaeus Pte Ltd Full time $60,000 - $120,000 per year

    Location: Bukit MerahEmployment Type: 1-year renewable contractWe are looking for a skilled Systems Engineer to provide technical support for the maintenance, patching, and upkeep of Microsoft, Nutanix, and Citrix server systems. You will play a key role in ensuring system reliability, managing compliance tasks, and supporting day-to-day IT service...

  • Thermal Engineer

    1 day ago

    Bukit Merah, Singapore Hewlett Packard Full time

    **Description -** - Provides excellent thermal model development skills in finding best thermal solution for commercial laptops, desktops. - Drives innovation and integration of new thermal solution technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization. - Provides program progress, escalations,...

  • Service Desk Engineer

    1 day ago

    Bukit Merah, Singapore Government Organization Full time

    Min 2 yrs of SD agent working experience - Good Laptop/Desktop troubleshooting skillsets - Excellence customer handling skills - Excellence communication skills - Need to perform rotating shift - Operating hr: 7.30am to 9pm (rotating shift) - Inclusive of Mon - Fri, weekends and public holidays **Job Type**: Contract Contract length: 12 months Pay:...

  • End User& Helpdesk Support Engineer

    1 week ago

    Bukit Merah, Singapore Intellect Minds Pte Ltd Full time

    Skills Required: - Helpdesk Support - Endpoints + telephony support - End user support issues - Deployment of Desktop and Laptop - Stock take, and inventory of Software/Hardware - Endpoints OS patching - Creation and maintaining of endpoints Gold image - Participate in BCP/DR activation and recovery **Salary**: $2,000.00 - $3,000.00 per...