Daas Engineer

**Key Responsibilities**
- Device As A Service
- Implement, support Device As A Service (DaaS) Lifecycle solutions. This includes devices management (desktops, laptops, tablets, mobile), VDI and associated components to support the platform
- Provide L2 technical support and advice to users on systems-related issues or queries
- Perform administration/maintenance and works toward continuous optimization of systems performance
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation
- Cross group collaboration
- Work closely with Sales to progress new DaaS opportunities i.e. demand analysis, demos, tenders, etc.
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
**Qualifications/Experience/Knowledge**
- Degree or other equivalent
- At least 5 years of IT Experience - 2 years EUC experience, 3 years of devices implementation / migration / support experience
- Experience migrating or transforming legacy customer solutions to the DaaS
- Understanding of desktop and server operating systems software, performance and debugging tools, scripting and automation
- Comprehensive knowledge of UEM, MDM and MAM technologies
- Comprehensive knowledge of Windows, MacOS, IOS and Android
- Microsoft Domain Management, DHCP, DNS, Active Directory Services (AD)
- Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
- Comprehensive knowledge of end point security, remediation, and imaging
- Desktop Virtualisation
- Strong problem-solving skills and able to prioritise and manage multiple tasks
- Strategic Business Acumen and Resilience in Sales Pursuits
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Ability to efficiently understand client organisations and their business model and to tailor relevant processes to privacy requirements
- Good to have: ITIL certification, VMware EUC certifications, Cisco networking certifications, Citrix, MSFT and AWS certification

**Job Types**: Full-time, Permanent

**Salary**: From $3,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
Schedule:

- Monday to Friday