
Business Process
1 week ago
Role Objective:
The Business Process & Functional Support Executive will be part of ERP implementation team and primary responsibility will be to deploy ERP across offices APACC. The Business Process & Functional Support Executive will have to gain thorough understanding of business processes and working of the ERP product. This role will necessitate dialogue with business users at all levels besides interfacing with IT teams and vendor staff.
Key Skills Required
" Business experience and understanding of the NVOCC operations
" Should have sound analytical and problem solving skills
" Effective communication and presentation skills
" Customer service and team focus
" Basic IT skills (usage of word, excel, power point)
Key Responsibilities
Pre Go-live
" Creation of test scenarios, test cases and test data.
" Undertake detailed testing and capturing results
" Raise new CRs (Change Requests)
" Master data setup (including tariffs)
" Data cleansing
" Undertake site readiness assessment
" Creation of location specific SOPs
" Provide UAT functional support
Deployment
" Help "business owner" onsite to plan deployment activities by function
" Ensure correct business processes are in place before actual implementation commences.
" Undertake implementation site testing to ensure end to end process is fully functional.
" Undertake reference data setup activities.
" Help undertake readiness assessment and confirm job roles are suitably amended and proper roles and responsibilities are defined.
" Take ownership for all product related documentation including training materials.
" Drive change management actions
Post Go-live
" Training and end user hand holding
" Undertake proactive analysis of issues
" Undertake single thread testing to verify and sign off fixes issued by the IT group.
" Process compliance and KPIs reporting
" Help realize benefits by monitoring and ensuring proper usage of products and processes.
" Provide inputs for compilation of post implementation report (PIR)
Key Success Criteria
" Successful ERP deployment at the location
" Ensure compliance by business users to established procedures and guidelines.
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