2nd Line Support Team Lead
2 weeks ago
2nd Line Support Team Lead
Can you manage technical incidents to a successful resolution?
Do you have excellent people management skills?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About our Team
While located in our Singapore office, you will be responsible for leading a team of 5 onsite support analysts spread across APAC and working alongside other team leads in Europe & USA
About the Role
The role will be responsible for leading a team of 5 onsite support analysts spread across APAC. The team will be working alongside other team leads in Europe & USA
This is a hands-on role, meaning you will be expected to support our users and carry out Windows/Mac troubleshooting as well as managing your team.
For this role, you will need be an energetic and motivational communicator who gets on well with other people and someone who understands the importance of good customer service. You must also have good attention to detail, be reliable and highly organised.
This would be an excellent opportunity for someone who is already managing a small team but wants to further their career by stepping up into an enterprise environment of 12,000 end users
**Responsibilities**:
- Leading a team of 5 onsite support analysts and ensuring that SLAs are met.
- Providing guidance and technical assistance to your team and maintaining their training and development plans.
- Balancing workloads by reassigning tasks and documenting new projects with technical teams.
- Liaising with 1st line service desk leads and 3rd line senior support specialists
- Collaborating with technical teams to document and prepare new projects and products for launch.
- Ensure all team relevant processes are documented, made available and adhered to.
- Work with technical project teams to ensure that new projects and products are understood and documented ready for go-live
- Continual assessment, maintenance, and improvement of knowledge articles
**Requirements**:
- At least 2 years of experience in people management
- Possess a solid background in providing technical support and assistance within the IT industry.
- Fluent in spoken and written English with above-average communication skills
- Familiar with the ITIL Framework and support procedures
- Be able to perform complex troubleshooting for Windows & Mac computers
- Be able to articulate IT issues to non-technical audiences and build business relationships at all levels.
- Have a genuine passion for excellence in service and care
- Have experience in Windows 11, Office 365, MacOS, Azure, Jamf, Citrix, Endpoint Manager & IT certs.
- Have good analytical skills to solve problems and identify areas for improvement.
Learn more about the LexisNexis Risk team and how we work
here
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.
Please read our
.
-
2nd Line Support Analyst
2 weeks ago
Singapore Informa Global Support Full timeCompany Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...
-
1st & 2nd Line Support Engineer
7 days ago
Singapore EA Gibson Shipbrokers Full time**About the Company**: Around the world, the Gibson name represents excellence within the shipbroking industry. Proud of our 128-year heritage we have continued to grow, adapting to the many changes that influence our global markets. Our pro-active and professional team are continuously driving the company forward ensuring we remain a market leader. With...
-
Line Lead
1 week ago
Singapore Mercantile Full timeAbout the TeamMercantile is a dynamic and fast-paced environment. We are seeking a talented Line Lead to join our team. As a Line Lead, you will be responsible for overseeing the production process on your designated line.You will work closely with the production team to identify areas for improvement and implement changes to increase efficiency and...
-
Tech Team Lead
4 days ago
Singapore Sapiens Full time**Tech Team Lead**: - Req ID: 48574- Location: Singapore, SGAbout Us Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite...
-
First-Line Technical Support Expert
1 week ago
Singapore NCS Pte. Ltd. Full timeNCS Pte. Ltd. is a leading technology services firm operating across Asia Pacific in over 20 countries. We provide services and solutions in consulting, digital services, technology, and more. Our company overview is built around harnessing technology to create extraordinary things and lasting impact and value for our people, communities, and partners.About...
-
Singapore This is an IT support group Full timeThis is an exciting opportunity to join our IT team as an Expert in Trading and Back-Office Platform Support. As a member of our team, you will be responsible for providing technical support for critical front-office and post-trade applications. This includes providing 1st, 2nd, and 3rd line support for trading and back-office platforms, managing vendor...
-
Financial Services IT Support Specialist
1 week ago
Singapore This is an IT support group Full timeAs a Financial Services IT Support Specialist, you will play a critical role in ensuring the smooth operation of trading and back-office platforms. This is an IT support group that requires professionals with a strong background in financial services to provide technical support for critical front-office and post-trade applications.This position involves...
-
Production Supervisor
1 week ago
Singapore TANAKA ELECTRONICS SINGAPORE (PTE.) LTD. Full time**Job Highlights**: - Working Hours: 2nd Shift - 3pm to 11.15pm **Job Descriptions**: - Responsible for production flow and materials. - Lead a team of production operators to meet daily output. - Maintaining good level of discipline in production shopfloor. - Ensure safety regulations are meet and oversee housekeeping. **Requirements**: - Diploma in...
-
Singapore This is an IT support group Full timeThis is a unique opportunity to join our IT team as a Technical Support Professional for Front-Office Applications. As a member of our team, you will be responsible for providing technical support for critical front-office and post-trade applications. This includes providing 1st, 2nd, and 3rd line support for trading and back-office platforms, managing...
-
IT Support Specialist
2 days ago
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeJob OverviewAmbition Group Singapore Pte. Ltd. is seeking an experienced IT Support Specialist to join our team for a 6-12 month contract. As a key member of the IT support team, you will be responsible for providing 1st and 2nd line support for our users across Singapore and remote offices, ensuring seamless technology operation across the organization.Key...
-
production line leader
7 days ago
Singapore VISI INTERGROUP PTE. LTD. Full timeRoles & ResponsibilitiesBase salary: S$1800-S$2200 (depending on experience)Working hours: Monday to Fridayposition for On – Site Line Leader (Perm / Flexi Shift) and the incumbent must be able to support our Flexible operating requirements and business needs.Shift Allowance will be payable accordingly to the shift she worked.2nd shift: 3.00pm...
-
production line leader
1 week ago
Singapore VISI INTERGROUP PTE. LTD. Full timeRoles & ResponsibilitiesBase salary: S$1800-S$2200 (depending on experience)Working hours: Monday to Fridayposition for On – Site Line Leader (Perm / Flexi Shift) and the incumbent must be able to support our Flexible operating requirements and business needs.Shift Allowance will be payable accordingly to the shift she worked.2nd shift: 3.00pm...
-
Technical Support Professional
2 days ago
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeTechnical Support Professional WantedAmbition Group Singapore Pte. Ltd. is looking for a Technical Support Professional to join our team for a 6-12 month contract. In this role, you will be responsible for providing 1st and 2nd line support for our users across Singapore and remote offices, ensuring seamless technology operation across the organization.Key...
-
Application Support Analyst
1 week ago
Singapore This is an IT support group Full timeThis is a high-impact role that involves close collaboration with internal teams, vendors, and exchanges to ensure smooth operations across trading, market data, settlement, and clearing systems Location: Singapore Salary: Up to SGD 150,000 per annum Employment Type: Full-Time Are you an experienced Application Support Analyst with a strong background in...
-
Line Leader Supervisor
1 week ago
Singapore This is an IT support group Full timeAbout the Role:The Manufacturing Engineer will be responsible for leading a team of line leaders and operators to meet daily production targets. The ideal candidate will have a strong background in engineering or science, with experience in high-tech, high-volume manufacturing environments. Strong leadership and communication skills are essential for success...
-
Fraud Senior Team Lead
1 week ago
Singapore Wise Full timeWe're looking for a Fraud Senior Team Lead to join our team in the Singapore office. This role is a unique opportunity to fight fraud and protect our good customers. You will have an impact on Wise's mission, grow as a leader and work in a disruptive, fast-growing and fun environment. **Your mission**: Wise has already pioneered new ways for people to...
-
Deskside Team Lead
2 weeks ago
Singapore ENNOVATEZ PTE. LTD. Full time**Responsibilities**: - Ensuring that daily IT operations and service delivery are properly executed. - Managing all operations related to IT Helpdesk, IT Infrastructure, Operation team and service delivery. - Monitor, control and support service delivery. - Provide VIP support, including installation, troubleshooting, problem resolution and maintenance -...
-
2nd Chef
2 weeks ago
Singapore YEONG LEE HOLDINGS PTE. LTD. Full time**2nd Chef We are looking for a Chef to join our team and prepare Chinese dishes in our Chinese Restaurant near Rochor MRT. If you have experience with advanced cooking techniques and both traditional and non-traditional ingredients, we’d like to meet you. Ultimately, you’ll prepare and deliver a complete menu that delights our...
-
IT Support 2nd Level Onsite
1 day ago
Singapore Hemmersbach GmbH & Co. KG Full time2nd Level Onsite Support for Hard - and Software - Singapore - Singapore - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- Internal career development- International environment- Job with purpose- Onboarding program- Trusted working hours**Your skills**: - Experience in hard - and software troubleshooting in...
-
IT Support Team Lead
6 days ago
Singapore This is an IT support group Full timeThe ideal candidate will have a minimum of 10 years of Sales, Marketing, Product, and/or Technical Support experience, with specific experiences in the premises cabling industry. A Bachelor's degree or Advanced Diploma in electrical engineering, computer science, or a related discipline is required, along with domain experience in the IT and OT structured...