
Help Desk Support
1 day ago
Role Name: Helpdesk Operations Support Executive
**Mandatory Skills: Microsoft Office 365,**
**Preferred Skills: Microsoft Dynamics AX 2012**
**Brief Job Description**:
GMS Application Helpdesk - Level 1 support to Grant Management System, Incident Management and Reporting
1. Supporting the Service Desk and performing 2nd level support to incoming queries (including analysing and troubleshooting).
2. Tracking and liaising with internal team to ensure that problem tickets are closed in timely manner
3. Liaising with external client IT team to ensure that problem tickets are closed with right governance process
4. Assist in the User ID management support and queries
5. Perform level 1 support for Secured FTP interfaces with external agencies"
6. Provide immediate guidance to end users with good quality documentation
**Work hours**:
Mon to Thurs: 8.30am to 6pm
Fri: 8.30am to 5.30pm
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: $2,000.00 - $2,400.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Work Location: In person
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