Retail Operations Executive
1 week ago
**➠ Position: Perm**
**➠ Industry: Luxury Retail**
**➠ Location: Orchard**
**➠ Salary: up to $3,500
**Duties and Responsibilities**
- Ensure the smooth running of day-to-day operations of Multi-brand stores Boutiques
- Support and work closely with the retail team in ensuring standard operating procedures and service guidelines are met
- Monitor and manage stores’ maintenance supplies such as store amenities, office equipment and pouches to ensure quality standard and cost effectiveness
- Assist in the planning and execution of new store openings from renovation works and fittings to manpower management
- Liaise with mall managements or contractors on any ad-hoc installation and maintenance works
- Liaise with HR on manpower deployment for stores
- Assist in the quarterly Mystery Shopper’s results review with suppliers and retail team
- Dissemination of brands incentives, price & discount guidelines to retail sales team
- Processing of monthly incentive reports for required brands
- Preparation of sales reports for monthly performance review
- Dissemination of sellout reports for monthly performance review to Retail Brands
- Liaise with mall managements and work alongside with the marketing team on corporate events, promotions and seminars
- Liaise with retail sales team on independent brand enquiries and orders
- Manage & collate annual new novelties orders and waiting list of retail sales team
- Sourcing, analysing & verification of all vendor quotations and invoices
- Support and manage Retail Exclusive Brands from coordinating purchase orders to stock inventory management
- Manage & rectify any issues of warranty & sellout declaration mismatch and/or extension of warranties
- Work with retail brands on the new deployment of systems, warranties and ordering platforms
- Work with e-commerce team on online store SKU listings and customer enquiries
- Manage & timely updating of key listings and documents (ie. Brands & staff contact listing, discount guidelines, POS listings etc)
- Timely arrangement of retail sales team’s training schedule and events participation
- Handle reservations and bookings of Company’s travel and accommodations
- Other ad-hoc duties as assigned
**REQUIREMENTS**
- Degree or Diploma in business administration, business studies or sales & marketing
- 2 years of relevant experience in luxury retail environment or customer service industry
- High degree of initiative and self motivation with personal interest in timepieces
- Enjoys working in the retail environment and performs well under pressure
- Good organizational skills with leadership qualities and people management skills
- Strong communications and interpersonal skills
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