Retail Operations Executive

2 weeks ago


Singapore GOLDLION ENTERPRISE (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

As the Retail Operations executive , the candidate will be responsible for overseeing daily retail operations in Singapore. Your focus will be on achieving sales targets, analysing KPIs, identifying performance gaps, executing strategic initiatives, supporting store operations, and conducting weekly business reviews to drive sales and profitability.

Job Responsibilities:

Retail Sales Development:

Ensure excellent customer service and efficient retail operations.

Set and achieve sales targets while continuously monitoring KPIs and competitor activities to identify business opportunities and implement action plans.

Optimize stock management and ensure compliance with operational standards and company policies.

Enhance brand image through effective store visual merchandising, staff presentation, and service quality.

Store Operations Management:

Collaborate with the Visual Merchandising and Marketing teams to strengthen brand presence through store displays and store upkeep.

Manage daily store operations, including SOP implementation, stock-taking, monthly stock takes and customer service issue resolution.

Oversee the recruitment and scheduling of the sales team to ensure optimal workforce allocation and cost efficiency.

Work with cross-functional teams to improve business operations and address challenges.

People Development:

Motivate, assess, and train the sales team to enhance performance and productivity.

Work with the Training Manager to develop and implement training programs and coaching sessions.

Monitor staff performance, optimize manpower allocation, and oversee incentive programs.

Promote clear communication and teamwork to ensure the effective execution of promotions and business initiatives.

Brand Promotion & Management:

Lead marketing initiatives such as roadshows , warehouse sales and promotional campaigns.

Explore retail expansion opportunities and oversee new store openings, relocations, and renovations.

Tell employers what skills you have

Coaching
Store Operations
Microsoft Excel
Visual Merchandising
Inventory
Operations Management
Retail Sales
People Development
Compliance
Digital Marketing
Incentive Programs
Customer Service
Scheduling
Shipping

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