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Assistant Manager Operational Stability

2 weeks ago

Jurong, Singapore GECO Asia Full time

**1.Operational Stability Strategy**
- Support in planning and executing regional IT Infrastructure strategy and aligned with company strategy.
- Define and standardize operational processes and procedures to enhance service level agreement
- achievement.
- Collaborate with process owner to define, document, and standardize operational workflows, processes and
- procedures.
- Identify opportunities for optimization and efficiency gains in current workflows.
- Implement continuous improvement strategies and align operational practices with standards and best
- practices.
- Establish key performance indicators (KPIs) to measure operation process effectiveness and efficiency.
- Drive initiatives aimed at reducing operational costs while improving service delivery.

**2. Operational Stability Development**
- Conduct regular assessments and audits of operational processes to identify areas for improvement.
- Monitor and report progress of improvement initiatives to management.
- Develop and implement operation stabilization strategies to mitigate operational risks and ensure resilience
- during disruptions.
- Integrate Products into services for Continuous Service Improvement to address the business requirements.

**3. Operational Stability Incident/Problem Management**
- Participate in major incidents/high priority incidents and assist in incident classification, impact assessment,
- overseeing incident progress and way of solution.
- Monitor the incident progress and if require steer the partner for way of solution.
- Coordinate all resources to resolve incidents efficiently and ensure IT infrastructure resilience during
- disruptions.
- Contribute to post-incident reviews and root cause analysis and ensuring that the support team performs the
- relevant action item to drive continuous improvement.
- Develop and maintain documentation, policies, and procedures for operation stabilization.
- Handle escalations related to the incident and report to management.

**Change Management**
- Review upcoming changes across various towers (datacenter, workplace, network and others) and ensure that
- the changes are reviewed and approved as per the process.
- Review change requirements and facilitate necessary approval. (Services change requirement in term of
- technical service design change or financial relate change.)
- Others
- Organize shopfloor meetings with stakeholders to discuss operational stability topics.
- Collaboration with Service Operations team to address challenges, process fulfillment, documentations etc,
- and improvement of Service Operations Quality.
- Provide governance on topic which related to operational stability.

**4. Reporting and Continuous improvement**.

**5. Cross-Functional Collaboration and Communication**

**Qualification**
- 5-10 years of experience in process improvement, business analysis, or operational excellence
- Excellent analytical and problem-solving skills
- Strong project management and leadership capabilities
- Certifications in process improvement methodologies and ServiceNow are a plus.
- Prior experience in automotive industry is advantageous.
- Good understanding of digital infrastructure and architecture, integration and underlying technological
- concepts, business drivers and emerging trends
- Outstanding negotiation skills, with the ability to build and maintain relationships with key stakeholders.
- Strong verbal and written communication skills in English
- Strong presentation and facilitate skills.
- Strong analytic skill and work effectively under stress
- Proven ability to work in cross-functional teams and drive results.
- Ability to efficiently prioritize and multi-task.
- Travel overseas (if require, for short duration only