Mortgage Retention Associate

1 week ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

We are currently seeking a high calibre professional to join our team as a **Mortgage Retention Associate.**

**Principal Responsibilities**
- Provide accurate and relevant advice and solution to existing mortgage customers
- Ensure proper verification of customers is performed in adherence to internal and external policies and guidelines before revealing customers’ information
- Keep up to date with changes to guidelines, policies and regulations to ensure quality service and compliance
- Keep up to date with changes in packages and benefits offered
- Timely feedback to Team Head on issues/patterns encountered
- Ownership of call to probe and investigate on customer’s enquiry before escalating call
- Understand customers’ needs and refer potential customers to sales managers
- Perform repricing, restructuring and loan extension requests, handle redemption and other mortgage enquiries etc for existing customers

Requirements
- A diploma with minimum of 2 years of relevant working experience in mortgage products
- Outspoken with strong communication and negotiation skills.
- Pleasant personality
- Able to handle stress

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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