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Key Accounts Manager

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Singapore ASIA OFFSHORE SOLUTIONS PTE. LTD. Full time

**Responsibilities**:

- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with key stakeholders.
- Build and maintain strong, long-lasting relationships with key clients in the Marine and Oil & Gas industry.
- Develop and implement strategic account plans to achieve sales targets and maximize customer satisfaction.
- Conduct regular business reviews with clients to assess performance, identify growth opportunities, and address any concerns or issues.
- Collaborate with internal teams, including Sales, Marketing, and Operations, to ensure alignment and execution of account strategies.
- Identify and pursue new business opportunities within existing key accounts, upselling and cross-selling additional products and services as appropriate.
- Prepare and present sales proposals, contracts, and pricing agreements to key clients, effectively negotiating terms and closing deals.
- Monitor and analyze sales performance metrics, reporting on key account activities, revenue forecasts, and market trends.
- Negotiate contracts and agreements to ensure mutually beneficial terms for both Wenaas Workwear and key clients.
- Monitor contract compliance and address any issues to maintain strong partnerships.
- To inform product development and marketing initiatives, provide feedback to internal teams on product performance, customer needs, and market demand.
- Using our CRM system, maintain accurate records of client interactions, sales activities, and account updates.

**Qualifications**:

- Bachelor's degree or any equivalent.
- At least 5-8 years’ experience in customer service, and Proven experience in key account management, preferably within the workwear, PPE, or related industries.
- Strong interpersonal and communication skills, both verbal and written.
- Exceptional problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- In-depth knowledge of the Marine and Oil & Gas sector, with an understanding of industry trends and client requirements.
- A positive attitude, patience, and empathy when interacting with customers.
- Flexibility to work occasional evenings, weekends, or holidays as needed.