High Harm Policy Manager, Malaysia, Trust

**Responsibilities**:
About the Team The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves. Responsibilities - Draft, analyse and update policy documentation for the market, leveraging local insights which are in line with our global approach to Trust and Safety;
- Formulate policy enforcement strategies for high-harm areas such as Hate, Violent Behaviors and Dangerous Actors, Mental Health, Integrity and Authenticity and Human Exploitation, specific to the Malaysian market;
- Oversee the creation and maintenance of policy guidance and occasional training documents for the Malaysian market and for high-harm policy areas, for moderators and other internal Trust and Safety teams;
- Act as the policy point of contact for Malaysia in coordination with local and global stakeholders, and respond to content related issues that might arise;
- Manage cross-team relationships, in particular with senior regional stakeholders, collaborate with Product, Operations, Legal, Public Policy and Public Relations teams to build consensus on, and evolve, content policies where necessary;
- Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends in Malaysia, to predict and prevent violations of TikTok's Community Guidelines.

**Qualifications**:
Minimum Qualifications - Experience in policy development, policy enforcement, or public policy, specifically in technology/social media/content;
- Business fluency in English and Bahasa Melayu, as this role will mainly cover the Malaysian market;
- Deep understanding of the Malaysian market, including local socio-cultural norms, public discourse on content safety considerations;
- An active interest in, and understanding of, the impact of technology, media, cultural trends relating to content safety;
- Excellent oral and written communication skills and an ability to communicate complex ideas to multiple stakeholders;
- Demonstrated thought process regarding policy in an applied setting, including the ability to exercise good judgment and presence of mind in high-pressure, ambiguous situations. Preferred Qualifications - Knowledge of other Southeast Asian markets and languages is a plus as you will be called on to cover other SEA markets at times;
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
- Your resilience and commitment to self-care to manage the emotional demands of the role;
- Optimistic, thoughtful, and a self-starter who can own the ideation, prioritisation and execution of critical policy projects.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.