User Trust Policy Manager

6 days ago

Singapore TikTok Pte. Ltd. Full time $120,000 - $200,000 per year

Responsibilities

Team Introduction
Business Integrity team ensures safe and quality experiences between users, creators, and businesses to enable TikTok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.
User Trust Team serves these teams by addressing key user harm, ad quality and after conversion risk concerns at a platform, product, process and policy level. Identifying risks along these four key pillars, we will seek to provide insights, increase efficiency, improve risk governance, and expand co-governance collaboration in collaboration with key policy and risk stakeholders and with cross functional teams. Policy managers within this group will support this mission by providing subject matter expertise and project management leadership in order to build long term strategy and respond to emergent incidents posing a risk to TikTok's business at a regional and global level.
Responsibilities:
1. Spearhead end-to-end Policy Development, Policy Enforcement, and Escalation Management for emerging Policy issues such as Inconsistent content, Missleading content, APP privacy, Data Theft and Fulfillment risk, etc.
2. Research and analyze relevant laws, regulations, and industry standards to identify policy requirements and opportunities for improvement.
3. Collaborate with internal stakeholders, including legal, compliance, operations, and senior management, to gather input and ensure policies are aligned with business needs.
4. Build and maintain strong relationships with cross-functional teams, promoting a culture of compliance and continuous improvement.
5. Manage changes to project scope, schedule, and budget, and ensure that change requests are appropriately initiated, reviewed, and approved.
Qualifications

Minimum Qualifications:
1. Bachelor's degree or above required in public policy, business administration, commercial advertisement or another related field.
2. 4+ years in digital advertising, risk prevention and identification, or analysis.
3. Experience in developing project plans, roadmaps, and ability to lead and manage internal and external project teams.
4. Knowledge of legal and regulatory requirements related to policy development and implementation, especially prior experience of regulatory audit.
5. Understanding of the dynamics between users, advertisers, and advertising policies, and having the capability to generate well-balanced solutions.
6. Strong interpersonal skills with proven ability to collaborate, foster relationships and work cross-functionally, especially with diverse global teams in numerous time zones.
7. Exceptional written and verbal communication skills to drive consensus building and decision making for senior leadership.
Preferred Qualifications:
1. Experience in developing policies for harmful content within online communities attaining shared understanding of how online abuse may be modeled and standardized.
2. Deep understanding of the digital landscape and passion around TikTok products.

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