
Field Sales Enablement Business Partner
1 week ago
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
Job Description
- Field Enablement Business Partners are instrumental in developing key skills in the Field sales teams to secure their exceptional performance, experiences and value to our customers. They equip sellers, solutions consultants, success and revenue team members with relevant programs, training, resources, and tools to provide best-in-class outcome-based selling process and customer value realization in the market.
They help Field teams develop skills, knowledge, and high-performing habits that help our customers achieve success faster, smarter, and more effectively.
They act as a Business Partner to SVP of Growth Markets (MEA & APJ).
They are responsible for:
- Designing and delivering the know-how, resources i.e., materials, content, and training programs for the foundational and applied sales skills and competencies-
- Driving, executing and supporting numerous regional and (at times) global enablement efforts.-
- Becoming a trusted partner to field leaders as well as individual contributors-
- Improving the effectiveness and efficiency of our Field team to demonstrate differentiated value to our customers.-
- Owning tools that employees in their BUs need to thrive in their roles.The role is instrumental in developing skills to speak our customers' language, articulate their unique business processes and recognize buyers/personas. This role helps sellers maintain relevancy at every single touchpoint in the end-to-end sales engagement lifecycle. The role is responsible for collaborating across cross-functional departments to deliver cohesive enablement programs at the right time.
The Field EBP designs and applies leading learning principles on enablement programs to accelerate comprehension and demonstration of new sales skills in the field.
This role requires a well-rounded individual with excellent organizational and interpersonal skills and a proven record of accomplishment in leading sales enablement programs.
Key responsibilities:
- Be the trusted enablement business partner to sales/success/revenue/sc leaders and sellers in relevant theatre-
- Create Enablement plans to achieve business results-
- Create content and deliver training programs to achieve results-
- Define and deliver enablement metrics to increase sellers' productivity and reduce churn-
- Program Development and Delivery-
- Onboarding and Ongoing developmentOther deliverables:
Provide sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities-
- Advocate for the sellers/learners and global enablement programs-
- Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)-
- Drive awareness of global and regional enablement programs-
- Drive feedback into global enablement programs-
- Run effective enablement research and discoveryLeverage global knowledge assets to construct, deliver or facilitate enablement solutions for regional specific sales enablement needs-
- Reduce the noise in the field and provide clarity to relevant enablement that drives sales priorities/strategies-
- Manage and communicate enablement portfolio including, launches, updates, and success metrics-
- Collaborate with cross-functional teams on enablement priorities-
- Run effective enablement prioritization with stakeholders-
- Build content and facilitate deliveries as appropriateQualifications / Capabilities / Experience:
- 5+ years in sales enablement-
- 5+ years in sales or supporting sales roles-
- Experience in SaaS technologies-
- Experience in Customer Experience Management, CCaaS is a plus-
- Ability to build trusting relationships with stakeholders-
- Manage stakeholder partnerships-
- Demonstrate leadership and collaborate across all levels of the organization-
- Excellent communicator-
- Active and empathetic listener-
- Courageous, transparent and articulate communicator-
- Comprehends and articulates sales methodologies and operating models-
- Read and interpret sales performance reports for strengths and gaps-
- Architect/Construct outcome-based enablement programs-
- Ability to facilitate design thinking, human-centric enablement sessions-
- Ability to remain agile in a changing and fast-paced environment-
- High energy with positive energy and a growth mindset Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, an
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