Associate, Communications, Cabm Singapore

**Job Summary**
- This role is responsible for implementing and executing the internal and external Bank-wide communications strategy, with a focus on business and corporate communications in Singapore.**Strategy**
- Work with Group, Country and Regional business and corporate communications teams and key stakeholders to ensure coordinated approach to communications, as well as consistency in delivery quality outcomes
- Work with the Singapore Comms head and Comms Leads (country and global) to build profile of businesses in Singapore and globally, with a focus on strategy, financial results, business capabilities and achievements, thought leadership, management expertise, community initiatives and employee engagement
- Support the development and execution of the business/corporate internal and external communications plan
- Identify proactive media interviews/profiling opportunities and manage relationship with the media
- Proactively pitch and develop stories to the media that fit the Bank’s strategic agenda

**Business**
- Identify opportunities which directly support business operations and the achievement of business goals.
- Manage client communications, including with business teams, including in partnership with the WRB Client Experience team
- Drive and support leadership/executive/corporate communications
- Proactive management of media opportunities
- Proactive management of reputational risks

**Processes**
- Drive an insights-driven and measurement focused approach that sets clear objectives, metrics and measures key results for all initiatives to assess impact of our efforts and drive a continuous improvement approach

**Key Responsibilities**

**Risk Management**
- Manage high profile client complaints, publicly noticeable incidents, crisis management and proactively deal with threats to the Bank’s reputation
- Monitor media and social media for and during issues/crises

**Governance**
- Ensure compliance with the Bank’s communications Standards and Policies in-country

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

**Skills and Experience**

**Internal**
**Country level**:

- CEO, Singapore and ASEAN
- Singapore Management Team
- WRB Head, Singapore, ASEAN and South Asia
- WRB Singapore Management Team
- Banking & Coverage, CIB Head, Singapore and ASEAN
- Singapore WRB Team
- Singapore Client Experience Team

**Group level**:

- Co-heads of CABM
- Global Heads of Media Relations, Business Communications, Corporate Communications, Internal Communications

**External**
- Media editors and journalists (local media, key online influencers)
- Agency partners (social media, etc)
- Think tanks, event organisers
- 3+ years of experience in a communication or business-related role
- Good spoken and written communication
- Strong planning and interpersonal skills
- Strong understanding of media and social media

**Role Specific Technical Competencies**
- Media Relations
- Crisis Management
- Corporate Communications (Internal/External)
- Social Media management

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

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