Customer Service Officer

5 days ago


Orchard, Singapore TLC Dental Centre Full time

Customer Service Officer.

Beside Orchard MRT.

5 Day work week. 9am to 7:30pm.
Need to work on Saturday.
One weekday and Sunday off.

**Duties and Responsibilities**
- Management of voice and handphone messages.
- Reminder calls for appointment confirmation.
- Scheduling and rescheduling of appointments for patients.
- Registers patients by verifying that patient's record is up to date and accurate.
- Check patients’ medical history and drug allergies.
- Check for insurance coverage and intention to use insurance or government subsidies.
- Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
- Locating patient files and cases.
- Prepare PowerPoint for doctor counseling.
- Process claims with insurance companies and government agencies.
- Liaising with dental labs for sending and receiving of cases.
- Recording of lab charges.
- Educate and teach patients on aftercare.
- Submission of Medisave and Insurance claims
- Service recovery and develop protocols for customer satisfaction

**Job Types**: Full-time, Permanent

Pay: $2,100.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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