Customer Solution Lead

7 days ago

Singapore IITM PTE. LTD. Full time

We are seeking a highly motivated cloud & data-savvy Solution Sales specialist with experience driving customer engagement from qualification, solution development (together with a solution architect) and proposal pitching. The Customer Solutions Lead reports into the Head of DXG Customer Solutions and carries TCV (Total Contract Value) & Revenue targets for his defined scope.

**KEY RESPONSIBILITIES**:

- Work closely with Account Managers in Singapore to qualify customer needs, design proposals and follow opportunities until closure
- Contribute to all business and technical discussions with customers and partners to define best solutions to address customer challenges
- Define engagement strategy with customer to solve their specific challenges
- Design Cloud & Data solutions that address client business problems and meet their technical requirements
- Generate new leads by approaching new prospects (together with Account Managers) and promoting FPT Software Cloud, Data and DX Consultancy services
- Lead and coordinate complex RFP proposals with other team members and other FPT Business Units
- Deliver trainings to local Account Managers and Pre-Sales teams about our Digital Transformation portfolio (Cloud, Data, DX Consultancy services)
- Responsible for keeping track of and reporting customer opportunities and actions in CRM tool

**QUALIFICATIONS**:

- 10+ years experience in a Pre-sales role in the technology sector
- Proven experience interacting with C-level executives. Able to qualify business and technical challenges and articulate value proposition
- Strong knowledge of Cloud, Data, Digital Transformation and ability to quickly learn new technologies
- Creative problem solver, able to handle stressful situations with professionalism.
- Excellent listening and presentation skills.
- Cloud and data platform certifications (AWS, Azure, GCP, AliCloud, Oracle, IBM, Snowflake, Databricks, Dataiku) are a big plus

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