Customer Sucess Manager

2 weeks ago

Singapore DVI Solution Full time

**Company Summary**:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

**Job Summary**:
We are looking for a proactive and customer-focused Customer Success Manager to join our team in Singapore. This role is ideal for someone experience in the B2B IT space, who is passionate about building strong client relationships and driving customer satisfaction. You will play a key role in ensuring client success through ongoing support, service recovery, and improvement initiatives.

**Key Responsibilities**:

- Serve as the main point of contact for B2B clients, ensuring their needs are met and expectations exceeded
- Manage service recovery efforts by addressing customer concerns promptly and professionally
- Analyze customer feedback and usage data to identify pain points and opportunities
- Provide actionable recommendations to improve customer experience and satisfaction
- Drive and support customer success initiatives aimed at retention and long-term value
- Collaborate with internal teams (product, support, sales) to align on customer goals and outcomes
- Maintain accurate records of client interactions and outcomes

**Requirements**:

- 1-2 years of experience in a Customer Success or Account Management role in the IT industry
- B2B client experience is a must
- Strong communication and interpersonal skills
- Experience with service recovery and managing escalations effectively
- Ability to analyze data and present insights clearly
- Proactive, customer-first mindset with attention to detail
- Comfortable working in a fast-paced and collaborative environment

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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