Visitor Relationship Officer
1 week ago
The Visitor Relationship Officer (VRO)’s primary role is to conduct guided tours for the SSG and Marina Barrage. VROs are expected to take in additional tours as and when required by the Board. The duration of each tour is estimated to be 1 hour.
**The scope of the VROs**:
i. Manage crowds waiting in front of Information Counter
ii. Conduct guided tours for visitors based on scripts
iii. Answer questions pertaining to Marina Barrage and SSG
iv. Ensure tours are conducted in a safe manner (e.g., providing safety briefing at the start of every tour) and free of any biases (gender, race, religion, etc.)
v. Report physical defects of the exhibits to the Gallery Management Officer (GMO) (Verbal/Written)
vi. Conduct site-recce for indoor rooms and inspect pre
- and post-handover with rooms users
vii. Evacuate visitors from premises during times of emergencies or carry out any other roles as required (e.g., provide first aid, crowd control etc.)
viii. Conduct checks on public activities to ensure compliance with Marina Barrage’s guidelines
ix. Assist the Senior Visitor Relationship Officers (SVRO) at the Information Counter when required
x. Prepare and set up the function rooms for meetings and visits (including preparation of the hot and cold drinks)
xi. Be deployed for various miscellaneous tasks (e.g., Safe Distancing duties, temperature screening, putting up physical notices, taping of seats for segregation, shifting of barricades, setting up tents and entry points etc.) when required
Qualifications:
Any Diploma
At least 1 year experience in tour guiding and facilitators
Pay: From $2,500.00 per month
Schedule:
- Holidays
- Monday to Friday
- Shift system
- Weekend availability
Work Location: In person
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