
Business Process Manager
1 week ago
Purpose and Scope
Develop, standardize, and optimize business processes for the Retail Operations team.
Key Roles and Responsibilities
- Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
- Co-ordinate business process improvement strategies with internal and external stakeholders, overseeing all aspects of the implementation stages and facilitating workshops for buy-in and execution.
- Oversee teams working on process improvements and deliver the training for these new processes.
- Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
- Review and update procedures and policies to support billing, sales and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
- Manage and support new projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
- Team leader for operational functions such as billing operations, customer support or collections.
Qualifications & Experience
- At least a Degree Holder.
- Preferably 5 years of relevant working experience in the energy or utilities industry.
- Minimum 2 years of experience in managing a team.
- Proven track record of managing strategic projects combined with the ability to effectively implement change.
- In-depth knowledge and experience in business process improvement and project management and implementation.
- Proven ability to produce detailed flow charts, process maps, develop procedures and prepare reports.
Skills/competencies & Preferred Characteristics
- High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
- Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
- Excellent communication and interpersonal skills.
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