Assistant Manager, Marine Specialty Claims

Primary Details

Time Type: Full time

Worker Type: Employee

Overseeing and driving the regional portfolio for marine claims (hull & machinery, cargo, FFL). Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Monitoring and maintaining claims team KPIs in the region. Providing technical input and support on complex claims, throughout the region. Having direct reports inwards - people management. Develop the technical expertise of our teams through structured training and development. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines. To be accountable for the region's marine claims performance and to report into the Regional Specialty Claims Head, Asia.

The Opportunity- Oversee and drive claims performance throughout the region- Support the implementation of claims management strategies and objectives for the region / branch- Maintain current knowledge of insurance guidelines and policy changes and modifications- Contribute to the refinement of processes and procedures to improve Claims systems and procedures- Approve claims within appropriate authority levels

The Opportunity- Maintain good client relationships with the insured, agents, service providers and the general public- Respond to client requests in accordance with service standards- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels- Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership- May supervise the investigation and settlement of all claims within the team- Manage and supervise Claims staff

About You- Customer service- Organizational and communication skills- Analytical and negotiation skills- Basic English Communication Skills- Strong knowledge of insurance industry and claims processes

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we’re enabling a more resilient future - for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE

Flex and hybrid working options

Work from home policy

‍ ‍ Paternity leaves matching with maternity leave
- ️ Well-being programs

Pensions

Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success - and we can be part of yours.

Your career at QBE — Let’s make it happen.

Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:
Claims Administration, Claims Resolution, Complaint Management, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Document Management, Intentional collaboration, Managing performance, Operations Management, Process Improvements, Risk Managemen