Specialist, Automotive Protection, Claims

1 week ago

Wallich Street, Singapore QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.

**Responsibilities**:

- Investigate and resolve all types of claims in a technically excellent manner ensuring they are settled at optimum costs
- Ensure that claims are calculated correctly
Identify and investigate coverage issues to ensure that the Company’s liability is in line with contractual commitments
- Manage disputed claims and other material claims issues to resolve as quickly and economically as possible
- Ensure claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other claims issues are clearly documented
- Assist with audit and peer reviews
- Assist with technical projects
- Identify possible improvements to processes
- Ensure that claims handling and correspondence are responded to within agreed timeframes to provide a professional service to clients
- Understanding of dealer operations and their relationship with manufacturers and dealer networks
- Work as a team member sharing skills and knowledge order to provide excellent claims handling advice
- Develop/ maintain in-depth knowledge of relevant claims portfolio, to ensure delivery of accurate information to Underwriters and Management when requested
- Occasional travel to support dealer training and relationships
- Working pattern to cover Asian markets and Middle Eastern claims on a shift basis, which would include some Sundays as required
- Management feedback and loss ratios
- Satisfactory results from internal claims audit; through the weekly reporting procedure and monthly quality assurance standards reviews
- Savings on claims achieved
- Timely production of reports and ad-hoc tasks
- Positive feedback from clients, internal customers and management
- Relevant and accurate information and reports

Qualifications:

- Excellent customer service & customer focus
- Good problem-solving
- Excellent telephone communication skills
- Excellent Interpersonal skill including conflict resolution
- Good spoken and written English
- Good basic computer skills required including Word and Excel
- Some letter writing skills are desirable
- Must have a positive can-do approach
- Must work in an open and transparent manner and take personal accountability for their duties
- Must identify problems and suggest ways to do things better to ensure constant improvement in the claims service
- Good level of theoretical motor vehicle technical knowledge (gained in a mechanical role; vehicle aftersales role or motor warranty role) is required
- Experience of working in a mechanical repair environment is desirable, whether hands-on or as an administrator; adviser or manager
- Practical motor vehicle mechanical experience (gained in a Dealership - Service & Repair) is desirable
- Relevant automotive mechanical industry qualification is desirable
- Some knowledge of insurance business processes is desirable
- Knowledge of vehicle body repairs is desirable
- Work experience in extended warranty claims environment is desirable

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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