Application Support Engineer

Markit Securities Finance (MSF) - Regulatory product provides a full front-to-back Securities Financing Transactions Regulation (SFTR) solution to support the industry in meeting their reporting obligations. Our SFTR client base covers almost all the tier 1 and tier 2 names in the securities finance industry and is split across a healthy mix of market participants. Our offering provides clients the flexibility to design their solution on our modular approach.

We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our SFTR solutions. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams.

**Duties & accountabilities**
- Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams
- Implement and monitor system alerts for early detection and mitigation of potential service incidents
Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements
- Work on tooling, solutions and automation of operational support functions
**Education and experience**
- University Graduate with Bachelor’s Degree in Computer Science or Computer Engineering related degree
- Extensive experience in an Application Support role
- Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.)
- Must be knowledgeable in SDLC and experience in raising development bugs - including priority assessment, high quality analysis, and detailed investigation
- Must have fundamental working knowledge of Oracle, SQL and RDBMS - including stored procs, complex joins, database query plan analysis and monitoring
- Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage
- Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon
- Demonstrable experience of working on highly transactional, available and scalable business critical systems
- **Commercial awareness**
- Knowledge of, or experience of working in the financial services industry would be a plus
- Excellent understanding of software systems and technology
A strong desire to keep up with all of the latest developments in related technologies
**Personal impact**
- Confident individual who can represent the team at various levels
- Excellent analytical and problem-solving skills
- Ability to carry out business impact analysis and prioritize tasks according to severity and importance
**Communication**
- Must be a strong communicator both written and verbally in English
- Excellent listening, presentation and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly languages
**Teamwork**
Be able to work flexible shift hours including weekends to meet work requirements and project deadlinesIHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. The company also participates in the E-Verify Program to confirm eligibility to work in the US.