Reservations Agent

20 hours ago

Singapore Sunset Hospitality Group Full time

Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more.

The Reservation Agent will effectively and efficiently manage guest and customer inquiries and maximize revenue opportunities through making reservations efficiently.

**Responsibilities**:

- Take reservation of the guests and ensure to follow brand standards
- Receive and record customers dining reservations and maintain the information in the system accurately
- Maintains knowledge of menu, events, special offerings at the restaurant.
- Ensure all calls are taken on time without any delay to the customer
- Maintain clean and organized reservation area.
- Observe proper grooming and personal hygiene at all times
- Assist Hostesses / Hosts when needed
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
- Fluent in English
- Excellent communication and interpersonal abilities.
- Proficiency in reservation management systems and software.
- Detail-oriented with a focus on delivering high-quality customer service.
- Ability to work under pressure and meet deadlines.

**Benefits**:

- Competitive Salary
- Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
- Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.

**Job Types**: Full-time, Permanent

Pay: From $1.00 per month

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