Front Desk Supervisor

3 days ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

**What do we expect from you?
Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.

**How your day looks like?**
- Handle all guest queries and requests
- Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
- Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
- Know of all arrivals/departures and ensure guest names are used at all times
- Know the current availability situation at any given time, and also future availability
- Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
- Be familiar with all hotel room types, numbers, layout, locations, rates
- Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
- Know the hotel ethos to assist with site inspections when requested
- Drive core values to positively impact both Employee and Guest Satisfaction scores
- Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
- Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
- Liaise with Front Office Manager on all issues/feedback raised in internal and external reports
- Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
- Monitor pre-registered arrivals and ensure all no shows are checked out and charged
- Meet and welcome regular and VIP guests
- Ensure Front Door entrance is covered and all arriving guest are greeted by our team members at all times
- Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
- Ensure compliance with hotel credit policy and Standard Financial Procedures
- Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Director of Rooms, and be available for emergency call out

**How do I deliver this?**
- **Tell it like it is**:

- Authentic, honest, you mean it, sincere, true.
- **Have fun and make friends**:

- fun, energetic, whimsical, upbeat, “wink", casual.
- **I've got your back**:

- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- **Play to win**:

- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- **Right here, right now**:

- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

  • Front Desk Supervisor

    5 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for **Front Desk Supervisor** As the **Front Desk Supervisor **, we rely on you to: - Take responsibility of the front office to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities - Upsell rooms to meet guests' needs when...

  • Front Desk Supervisor

    1 week ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for **Front Desk Supervisor** As the **Front Desk Supervisor**, we rely on you to: - Take responsibility of the front office to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities - Upsell rooms to meet guests' needs when...

  • Front Desk Operations Manager

    6 days ago

    Singapore beBeeFrontDesk Full time $50,000 - $70,000

    Front Desk Supervisor OpportunityWe are seeking a seasoned Front Desk professional to join our team as a Supervisor. The ideal candidate will be responsible for ensuring the smooth operation of the Front Desk, providing exceptional guest service, and leading a team of Front Desk Assistants.**Job Description:**The Front Desk Supervisor will be responsible...

  • Resort Front Desk Executive

    4 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for **Front Desk Executive (Supervisor)** As the **Front Desk Executive (Supervisor)**, we rely on you to: - Take responsibility of the front office to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities - Upsell rooms to meet guests'...

  • Front Desk Supervisor

    4 days ago

    Singapore beBeeHospitality Full time $60,000 - $100,000

    Front Desk SupervisorThis is a key leadership role within the hotel’s front office operations.Key Responsibilities:Provide strategic support to the Hotel Manager and Room Division Manager in managing the Front Office department’s day-to-day activities.Develop and implement short-term and long-term operational strategies, including budgeting and...

  • Front Desk Manager

    2 weeks ago

    Singapore FOCUS MOVEMENT PTE. LTD. Full time

    **RESPONSIBILITIES**: - Responsible for running the front desk day-to-day operations, ensuring the quality and standard, and leading by example - Supervises, supports and ensures front desk staff are informed of current promotions and activities - Performs administrative and financial reports such as tallying of daily closeout reports, tracking of payments,...

  • Front Desk Coordinator

    7 days ago

    Singapore NIMBUS FACILITY SERVICES PTE. LTD. Full time

    **Overview** As a Front Desk Coordinator, you are required to provide exceptional customer service to employees and visitors. Reporting to the Hospitality Supervisor or Workplace Experience Coordinator, you will be responsible for handling inquiries received through various channels, maintaining cleanliness and organization at the front desks, conference...

  • Front Office Supervisor

    4 days ago

    Singapore MANDAI RESORTS PTE. LTD. Full time

    **Main Duties and Responsibilities** The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure the highest standards of guest service are consistently delivered. This role assists in supervising Front Office Host, managing guest check-in and check-out processes, handling guest requests and complaints, and maintaining...

  • Front Desk Operations Manager

    19 hours ago

    Singapore beBeeService Full time $4,000 - $6,000

    Job Title: Front Desk SupervisorWe are seeking an experienced and skilled Front Desk Supervisor to join our team. As a key member of the front office, you will be responsible for ensuring seamless day-to-day operations, providing exceptional service to guests, and acting as the primary point of contact for any guest concern or Hotel emergency.Key...

  • Front Desk

    3 days ago

    Singapore DOWN FOR MORE PTE. LTD. Full time

    Job Description & Requirements The Job in a Nutshell The Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations. The FT Front Desk...