
Operations Client Servicing Specialist
1 week ago
Singapore
- Operations
- Global Wealth Management
**Job Reference #**
- 266906BR
**City**
- Singapore
**Job Type**
- Full Time
**Your role**
- Are you a pro-active and client oriented person?
- Do you enjoy interacting with clients and professionals across functions at various levels?
- We're looking for an Operations Client Service Specialist to:
- Take on the entire implementation of new clients to our electronic platform (UBS KeyLink) by ensuring smooth on-boarding and proper contracts management with accuracy and suitability checks before client go-live.
- Provide presentation and training (online and on-site) to end users on the electronic platform's functionalities across different modules - Cash, Securities, FX, Precious Metals etc.
- Generate feedback and further requirements for enhancements from users and communicate these to the development and business teams.
- Promote team’s service quality and assist team members with the maintaining of agreed service level standards.
**Your team**
- You'll be working in the KeyLink Client Service team in Singapore.
- We work with our global counterparts to provide "follow-the-sun" support to clients of our electronic banking tool.
- The Singapore team is the primary support team for clients in the Asia and Pacific region, responsible for advising, managing and supporting our clients using the electronic platform to improve their post-trade processes.
- Often the first point of contact for our clients, the team takes ownership in investigations and responds to client queries relating to KeyLink, arranging for correction or escalation to other UBS support teams and business groups if required.
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
**Your expertise**
- University degree with 2 or more years of working experience in an Operations team in Cash Payments, Treasury Products or Asset Servicing teams, ideally, including at least 1 year of client facing experience.
- Good front to back settlement knowledge in Securities and at least 1 other of the following Banking products - Cash and Treasury Products.
- Able to contribute to the team with existing business knowledge in either Asset Servicing (preferable) or Cash Management areas.
- Excellent communications skills and able to express effectively in both business and technology terms (eg SWIFT and Operating Systems terminology). Fluency in English and Mandarin is preferred due to the geographical coverage of this department.
- Understanding of SWIFT messaging is a must.
- A motivated fast learner with an eye for details to ensure correctness in implementation and day to day servicing.
- Strong client service mindset is needed, and analytical skills to be able to investigate client queries, instruction flows and communicate complex problems.
**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
**How we hire**
**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
-
Client Service Specialist
1 week ago
Singapore ZUELLIG PHARMA PTE. LTD. Full time**Client Service Specialist** **The Job**: As a Client Service Specialist, you’ll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners....
-
Specialist, Client Services
2 weeks ago
Singapore Convera Full timeSpecialist, Client Services - Singapore Are you passionate about working with clients to find solutions? Are you passionate about providing a first-class level of customer service? If so, join our team here at Convera as a Specialist, Client Services. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers,...
-
Operations Specialist, Client Account Services
2 weeks ago
Singapore Bank of Singapore Full timeAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and...
-
Client Services Specialist
2 weeks ago
Singapore Moody's Full time**Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...
-
OPERATIONS MANAGER
3 days ago
Singapore WC CLEANING SERVICING Full timeCleaning Operations Manager The Cleaning Operations Manager is a hands-on, field-based leader responsible for overseeing and managing daily cleaning operations across multiple sites. This includes ensuring the highest standards of cleanliness, safety, and client satisfaction are met. This is a demanding role that requires flexibility for night shifts and...
-
Associate, Insurance Client Service Specialist
2 weeks ago
Singapore Athene Full timeAssociate, Insurance Client Service Specialist page is loaded## Associate, Insurance Client Service Specialistlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R **Position Overview**Apollo is seeking a talented and motivated Client Service Specialist to join the firm’s APAC 3rd Party Insurance team. As a key member of a...
-
operations manager
2 weeks ago
Singapore WC CLEANING SERVICING Full time $104,000 - $130,878 per yearCleaning Operations ManagerThe Cleaning Operations Manager is a hands-on, field-based leader responsible for overseeing and managing daily cleaning operations across multiple sites. This includes ensuring the highest standards of cleanliness, safety, and client satisfaction are met. This is a demanding role that requires flexibility for night shifts and...
-
Client Success Operations Specialist
4 weeks ago
Singapore Evooq Full timeOverview Client Success Operations Specialist Location: SingaporeContract type: Full-time PermanentWork Environment: Hybrid- 3 days in the office a week At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Our mission is to enable finance professionals to work smarter by simplifying workflows, maximizing...
-
Fund Operations
21 hours ago
Singapore Tikehau Capital Full timeFund Operations & Client Service Analyst To support growth in Asia, Tikehau Capital is looking for a senior professional, based in Singapore, acting as Fund Operations and Client Service Specialist to cover the Group’s Private Debt and Equity funds and investments in Asia as well as to support Asian Clients. The analyst will report to the Client Service...
-
Client Service Specialist
3 days ago
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...