Operations Director The Lo

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape.

Our multi-award-winning properties currently include OverEasy, Tanjong Beach Club, The Coconut Club, Claudine, Odette, The Warehouse Hotel and Po, Esora, Le Bon Funk, & Fico.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As a Operations Director of The Lo and Behold Group, you will oversee and lead business and people outcomes of multiple venues within the group.

You'll be in charge of:
General Management
- Driving the overall operational and business performance
- Develop clear team structures with specific Areas of Responsibility (AOR) and Directly Responsible Individual (DRI) mapping
- Work with the Board to develop goals (commercial and non-commercial) for each venue with clear Objectives and Key Results (OKRs)
- Lead the teams to achieve the OKRs set out for the venue
- Set and communicate clear operating standards
- Ensure that the teams execute based on these operating standards
- Ensures team alignment with the venue’s and group’s mission and values
- Ensure quality, operating, and hygiene standards are met
- Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards

Talent & Financial Management
- Drive the annual planning and budgeting process and ensure that the budget is achieved
- Own the overall Profit and Loss statement of the venue
- Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
- Conceptualizing staff development plans according to the needs of the business
- Determine staffing requirements, interview, hire, and train new employees, or oversee the administrative processes
- Implementing training strategies for the venue with the support of the Talent Team
- Work with the Talent Team regarding employee movements and performance feedback

Strategy and Business Development
- Develop and execute on the growth strategy for the business
- Develop the operational playbook for local and overseas expansion including service standards, SOPs, design guidelines, brand guidelines, etc.
- Cultivate and maintain relationships with key business partners
- Lead the opening of new venues (local and overseas)

We love people who:

- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning

**Benefits**:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.