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Operations Director
3 weeks ago
The Operations Director is a visible, energetic and ethical leader who develops, maintains and promotes a management philosophy which focuses on guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.
Accountable for the business performance, this position sets the overall goals in alignment with the strategic direction envisioned for the business. This role has an overall operational and management responsibility, and is to maintain high standards of service excellence, elevate guest experience and uphold corporate governance in all aspects of the Concept’s operational requirements including food and beverage.
Your key responsibilities in this role includes the following:
Team Management:
- Manage and drive the outcomes of the team including the achievement of set commercial and non-commercial targets
- Collaborates and ensures all people practices are aligned for your venue in accordance with The Lo & Behold Group’s beliefs and culture
- Provides strategic direction to new General Manager(s) for new projects collaborated between The Lo & Behold Group and Behold Julien for their first 12 months of hire, establishing and accomplishing the business mission and Leadership to ensure all standard operating procedures and processes are compliant and brand identity of the new concept is achieved
Business Acumen:
- Work closely with the Board of Directors in the approval of and implementation of all marketing and promotional ideas and concepts, ensuring the success of the concept.
- Partners the Finance team to deliver recommendations, or reports by creating analysis for cost-benefit and returns
- Develop and monitor plans, budgets and procedures to provide direction and controls for the venue operations; direct corrective action procedures as necessary to help assure that budget goals are attained (ie. increase sales and minimize costs)
- Provides strategic and operational insights and planning for new development projects collaborated between The Lo & Behold Group and Behold Julien
Operational Leadership:
- Drives and accomplishes objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
- Lead menu launches while working closely with the respective Chefs and the Group Marketing team
- Ensure standards of hygiene are maintained and all concepts is compliant with health and safety regulations, energy management and local government regulations
- Oversee and approve the team’s manpower arrangements in accordance with the venue’s operational requirements
- Ensure that all guest feedbacks received from multiple online platforms and in venue dining experience is reported, collected and handled in a professional manner
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape. Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places. The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality
