Customer Service Officer

2 weeks ago


Singapore STAFFKING PTE. LTD. Full time

Monday - Friday (5 days - Retail Hours - Based on Roster)
- Central
- Mall - Front Desk
- Basic up to $3k
- AWS & VB provided

**Job Scope**:

- Handle customer's enquiries & complaints
- Assist shopper in related to rewards redemption, item lost & recovery and etc.
- Reach out to customer randomly & periodically to survey on shopper'sexperience & satisfaction level
- Oversee the operation of counters and handle customer when needed
- Ensure KPI calls delegated to customer service officers are properly executed
- Prepare routine reports in related to overall info of customer service matter's, underlings' progress report
- Prepare tenant's circular for purpose of marcom campaign within mall.

**Requirement**:

- Good communication skills in English
- Able to work as a team & ability to handle problems without much guidance

To Apply, kindly click on the "APPLY NOW" button
Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)



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