Operations Analyst

1 week ago

Singapore Moody's Full time

New and Renewal Contract management and administration (preparation, execution and record retention)
- Review contracts, validate CRM data, and ensure compliance with internal policies and best practices.
- Provide administrative support for a group of Operations Analysts. Support would include processing sales orders, managing subsequent changes/adjustments, reporting on product usage and contract signature/stamping.
- Process sales orders for a dedicated team of Operations Analysts. Manage subsequent changes or adjustments requested. Exercise judgment throughout the process to escalate potential issues as necessary and ensure compliance with SOX controls.
- Manage fulfillment for web-based products with attention to timeliness and accuracy ensuring compliance with license parameters. Permission/de-permission end users, process user changes, and provide a high level of customer support to confirm access or resolve basic access issues.
- Provide Operations Analysts and/or Sales team members with user lists, usage analysis, account information, monitor trials and provide other reports as needed.
- Resolve internal and external client issues or inquiries related to invoicing, collections, permissioning, sales credit and recognition. Coordinate with Legal, Finance, Collections, Sales Administration and Client Services in global offices as needed to ensure client queries are resolved completely and promptly.
- Work on initiatives focused on improving data quality and driving greater efficiency, transparency, or accuracy as assigned manager.
- Maintain accurate data in database throughout the sales cycle, ensuring consistency and accuracy in managing trials, clients and prospects. Assist with maintenance of the forecasted sales data.
- Maintain a high level of customer care through successful follow up with invoice changes/problems, permissioning problems, product queries, and maintenance of contact details.
- Ad-hoc administrative or contract support as requested.
- Bachelor’s degree
- 2-3 years of experience of finance, accounting or legal (paralegal) preferred
- Relevant experience in either operations or paralegal preferably within finance or sales industries.
- Relevant experience preparing contracts helpful
- Proficiency with Microsoft Word and Excel is required, and familiarity with Microsoft Access or databases is preferred.
- Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines
- Excellent English and Japanese verbal and written communication and interpersonal skills.

Ops Enbl Anlytcs

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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