Customer Engagement Executive

7 days ago

Singapore LEARNING POINT KIDS PTE. LTD. Full time

We are looking for an enthusiastic and skilled customer engagement executive to provide high-quality and effective support in implementing communications and engagement initiatives. He / She will possess the ability to take initiative to complete complex tasks and projects quickly and autonomously, and react with appropriate urgency to situations that require a quick turnaround.

**Job Responsibilities
- Acquire and maintain strong knowledge of the organisation's programmes, services and processes
- Keep abreast of latest MOE initiatives to stay relevant with customers' needs
- Actively promote and upsell programmes to both prospective and existing customers
- Attend to customers' needs and enquiries in a prompt and service-oriented manner
- Build rapport and maintain a positive relationship with all customers
- Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner
- Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs
- Maintain an updated record of customer interactions, including inquiries, feedback and complaints
- Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management
- Provide support and assistance to teachers and students whenever required
- Maintain a strong communication link between teachers and parents to ensure a seamless client experience
- Assist in other adhoc duties as assigned

**Job Requirements
- Minimum Diploma holder
- Strong proficiency in spoken and written English
- Possess emotional maturity and passion for customer service
- Good team player with ability to work with mínimal supervision
- Able to work shift hours and on weekends (4 weekdays and 1 weekend)
- Able to travel if required
- Positive, extroverted and outgoing personality

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