Customer Engagement Executive

11 hours ago

Singapore ICF INTERNATIONAL PTE. LTD. Full time

The Customer Engagement Executive plays a key role in strengthening customer relationships and ensuring seamless engagement experiences while also supporting internal operations for senior leadership. This role is responsible for managing customer interactions, assisting with billing processes, coordinating administrative arrangements for the C-suite, and contributing to overall customer satisfaction and loyalty. Fresh graduates with a strong customer-oriented mindset and willingness to learn are encouraged to apply.
Key Responsibilities
Customer Relationship & Engagement
Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
Build positive customer relationships to support trust and long-term engagement.
Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction.
Customer Experience & Billing
Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments.
Maintain proper documentation of contracts, service agreements, and customer records.
C-Suite Administrative Support
Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership.
Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings.
Support communication flow between executives and internal teams to ensure timely updates and task completion.
Reporting & Insights
Maintain accurate records of customer interactions, billing, and engagement activities.
Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.
Requirements & Qualifications
Diploma/Degree in Business, Marketing, Communications, or related field.
Fresh graduates are welcome to apply; prior experience in customer service, engagement, or administration will be an advantage.
Strong organizational, interpersonal, and communication skills.
Proficient in MS Office Suite; familiarity with CRM or billing tools is an advantage.
High level of discretion and professionalism in handling confidential matters.
Ability to multitask, prioritize effectively, and learn quickly in a fast-paced environment.
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