E-commerce Business Analyst

3 days ago


Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

Role and Responsibilities

Business Analysis:

- Conduct in-depth analysis of e-commerce metrics and KPIs to identify trends, opportunities, and areas for improvement.
- Collaborate with cross-functional teams to understand business requirements and translate them into actionable insights.
- Analyze customer feedback and reviews to identify pain points and areas for improvement.
- Analyze customer behavior and preferences to inform ecommerce strategy

Data Analysis and Operations:

- Extract, clean, and transform large datasets from various data sources to gain valuable insights.
- Develop solutions to resolve issues from data ambiguity and incomplete information
- Utilize Excel to create regularly updated reports and dashboards that communicate complex findings to stakeholders.
- Perform statistical analysis and predictive modelling to identify opportunities and forecast sales.
- Identify inefficiencies in the analysis and data extraction processes and propose solutions to streamline operations and reduce costs.
- Develop and implement process improvement initiatives, including workflow optimization, automation, and standardization.

Skills and Qualifications
- Degree in Business Administration, Economics, Finance, Computer Science, or a related field.
- 1-2 years of experience in business analysis, preferably in an e-commerce or retail setting.
- Experience working with large datasets in Excel and ability to use advanced functions such as index-match and string information manipulation
- Willing to work in a fast-paced environment
- Be comfortable receiving data/information in different languages and be able to use translation apps as necessary
- Good attention to detail
- Proficiency in data analysis tools (e.g., SQL, Python, R) and/or data visualization tools (e.g., Tableau, Power BI) are a plus, but not required
- Familiarity with ecommerce performance metrics (e.g., NPS, conversion rates, traffic) is also a plus, but not required



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