Assistant Manager, Online Backend Sales/delivery

2 weeks ago

Pasir Panjang, Singapore Samsung Electronics Full time

Position Summary

We are seeking an Assistant Manager to join Samsung Electronics Southeast Asia regional HQ online backend operation team to manage online backend sales/delivery system operations. In this role, you will be responsible for overseeing the seamless sales operation of our online ecommerce order processing, system interfaces, and backend delivery system. You will collaborate with cross-functional departments to ensure efficient coordination and timely delivery of orders to our customers.

Role and Responsibilities

Note: This is a 6 months contract role
- Manage Online Order Processing: Ensure the smooth and efficient processing of online orders, from order placement to fulfillment, with a focus on timely delivery to customers.
- System Interface Issue Troubleshooting: Collaborate with the IT team and other relevant departments to ensure seamless integration between different systems, such as e-commerce platforms, inventory management, and ERP systems.
- Coordinate with Cross-Functional Teams: Work closely with e-commerce sales, customer service, logistics, and finance departments to investigate bottlenecks in the end-to-end process and identify system configuration issues. Address and resolve issues related to sales orders, delivery orders, warehouse shipments, tracking, and exceptions handling (e.g., returns or failed deliveries).
- Troubleshooting and Issue Resolution: Investigate interface errors across multiple systems, identifying root causes and addressing master data or configuration issues promptly. Proactively prevent delays or disruptions in order and delivery operations.
- Process Improvement: Continuously assess and improve backend operation processes to enhance efficiency, accuracy, and customer satisfaction. Implement best practices and optimize workflows.
- Lead System Enhancement Projects: Collaborate with IT teams and stakeholders to define requirements and drive the implementation of small-scale system enhancement projects.
- User training: Make a case study guidebook and user manual for business users and conduct training to subsidiaries users as a regional trainer.

Skills and Qualifications
- Bachelor's degree in engineering, Business Administration, or a related field.
- Strong problem-solving skills and ability to investigate interface errors across multiple systems.
- Effective communication and interpersonal skills to coordinate with cross-functional teams.
- Proficiency in using ERP systems, preferably SAP (sales, delivery, inventory management), and other sales management tools.
- Basic understanding of ERP sales, delivery, and inventory management processes is highly preferred.
- Previous experience with e-commerce platforms like Hybris and SAP system interface development is a plus
- Logistics operation experience will be considered advantageous.

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