Dining Reservation Executive

2 weeks ago

Singapore RC HOTELS (PTE.) LTD. Full time

**ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD**

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia’s largest and award-winning Willow Stream Spa; and Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you

**Dining Reservation Executive**

**Summary of Responsibilities**:

- Record accurate guest details in ResDiary
- Offer alternatives or Standby List to guests should the restaurant be fully booked
- Keep online portals open during slow periods
- Close online portals when restaurant is near fully booked
- Check that canceled or no show online reservations are removed from online portals backend
- Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information - Be up to date with Gift Central system
- Be up to date with Fairmont at Home
- Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers
- Ensure PCI Compliance for all credit card transactions
- Ensure smooth running of operations in the absence of Dining Reservations Manager & Assistant Manager
- Assist Senior Leaders as required
- Assist outlets when they are shorthanded (hostess/service)
- Generate IKE Reports (I Know Everything)
- Set up of Messages in ResDiary
- Set up of Promotions (discounts)
- Set up of Promotions (Events)
- Upkeep Online Health of each restaurant & bar (Accurate menus, time, info, pictures)
- Upload new menus on on all online portals

**Qualifications**:

- Minimum GCE ‘O’ Level or equivalent
- Basic call centre or F&B operation experience
- Fluent in verbal and written English.
- Good interpersonal, telephone etiquette and communication skills
- Seat and handle continuous calls for a prolonged time
- Prolonged glare from work station monitor
- Energetic and cheerful attitude in handling repetitive calls
- Ability to handle guest negative feedback
- Show empathy should a request not be met

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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