F&b Reservations Executive

1 week ago


Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

Handling dining reservation platform, accept booking online as and when, check on all requirement information is provided.

Online platform:

- SevenRoom
- Chope
- Reservation for Madam Fan, Akira Back and Beach Road Kitchen
- (Pre-Covid) Reservation for Cool Cats, Fish Pool, Stags Room and Court Martial Bar
- Made courtesy call on reservation made when nearer to date, for reservation confirmation or special request
- Brief caller on the latest dining in requirement
- Handing festive promotion/goodies packing and issuance for delivery or pick up enquiry.
- Handling and make necessary arrangement booking for staycation package (If there is any via JWSB, KLOOK, TRIP.COM, Travel Agent)
- max out dining booking for every outlet.
- Coordinate with outlet on special arrangement/request require for F&B reservation, for e.g. birthday celebration, anniversary and etc.
- Sending payment links and follow up on their payment status.
- Prepare monthly online platform report/data for finance.

Follow all company safety and security policies and procedures. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.



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