F&b Reservations Officer

**Job Number** 23131932

**Job Category** Food and Beverage & Culinary

**Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**JOB SUMMARY**

Assists the RM in the supervision and control of the food & beverage reservations operational procedures. This includes preparation of maintaining a complete and up to date reservation, diligent follow ups on reservations, assisting with preparation of monthly rosters if require, and monitoring booking demand and trends and ensuring the maximisation of the outlets to maximised the revenue opportunities in all aspects. Officers promotes outlets through phone contacts and maintains a good relationship with business contacts by assisting in doing eDM blast. Also, to contribute positively to Engagement Survey results by being positively in all aspects of departmental & inter-departmental issues.

**JOB DUTIES & RESPONSIBILITIES**

A) RESTAURANTS AND OPERATIONS
- Responsible in handling daily Outlets Reservations and 3rd party Reservations Platforms delegates it’s accordingly besides the Marc System
- Takes charge of the systematic and monitor the following up, orderly filing of reservations correspondence and ensure that they are updated in Marc Systems accordingly.
- Helps in the review of work methods and procedures in F&B Reservation, recommends changes when necessary to improve quality of work.
- Actively managing/selling the restaurants at 100% occupancy thru ensuring the team reconfirming all reservations includes both seminars, group bookings to maximise the revenues. Ensuring that all details are input in Marc Systems accordingly.
- Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%
- Keeps the Reservations Manager informed of daily reservation developments and closely co-ordinates with respective outlets and the relevant department during high demands situations especially the outlets. This also includes the Events Team to avoid any discrepancy.
- Check all the big group with deposits/guaranteed, seminars bookings are correctly inputs in Marc Systems
- Discharges functions in accordance with the hotel policy.
- Handles guest complains and Customer Care guest complains. Conducts the necessary investigations and co-ordinates with the Reservations Manager for advice/approval.
- Ensures data update for all promotions are updated accordingly and updates all the relevant departments.

B) TRAINING AND ASSOCIATES PROGRESS
- Establishes and sets in place targets to achieving office goals for officer productivity. (i.e. competitive shop calls, abandoned calls and specific projects if applicable)
- Responsible for developing, organising and implementing individual officer.
- Works with the Reservations Manager in providing recognition and seeking opportunities to celebrate achievements with individual or the F&B Reservations team.
- Lead the monthly reservations meeting and prepare the necessary agenda.

C) FORECASTING / STATISTICAL ANALYSIS / SYSTEM MAINTENANCE
- Monitors daily booking trends, demand and pick-up patterns from various sources and updates the Reservations Manager if necessary.

Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- Minimum Nitec in Customer Service Skills.
- At least 1 year of F&B customer service experience.
- Great communication & interpersonal skills.
- Ability to multi-task.
- A great team player.
- 5 days' work week, including weekends & public holiday.
- May rotate to F&B outlets.
- Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.