
Reservations Executive
2 weeks ago
Reporting to Guest Support Manager / Reservations Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
DUTIES AND RESPONSIBILITIES
- Manage internal calls efficiently, ensuring clear and accurate communication
- Handle wake-up calls, guest messages, in room dining orders etc
- Ensure daily trace/follow up reports are handled according to the requirements.
- To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
JOB REQUIREMENT
- Minimum Diploma in hotel management, Business Administration or relevant discipline.
- Minimum of 2 years relevant experience in a similar capacity.
- Basic knowledge in using OPMS and all related systems.
- Proficient in Microsoft office
- Good interpersonal and communications skills
BENEFITS
- Company Transport / Duty Meals / Medical & Dental Coverage provided
- Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
- Learning & Development Opportunities and Staff Recognition Awards
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