Resident Manager

9 hours ago


Tiong Bahru, Singapore Kuok (Singapore) Limited Full time

**This position is for Great World Serviced Apartments Pte Ltd**, a company under Kuok (Singapore) Ltd.**

**Tasks & Responsibilities**:

- Property Operations Management - Manage property operations to achieve organisational objectives for service quality, operational efficiency and profit
- Budgeting - Budget and control operations expenses. Assist the DHs with their respective operational departments budget: Housekeeping, Maintenance, Guest Services, Admin and Security
- Customer Challenges and Relationship Management - investigate and handle concerns and feedback received from guests and manage escalated cases, coach staff in handling guests' feedback
- People Management - Relationship building and Performance Management: Influence and facilitate positive working relationships, promote workplace diversity and cultivate a culture of open communication within the organisation
- Vendor Management - Monitor vendors' performance, establish organisation's expectations of vendors and resolve contractual issues. Perform tender exercise.
- Business Management - Review, revise and formulate operational plans to improve company's products and services.
- Degree/Diploma (preferably but not necessarily in Business, Hotel Management, or Hospitality)
- Minimal 5 years' experience in running operations in a hotel, serviced apartment in a similar position (Rooms Division Manager, Operations Manager, Resident Manager)
- Knowledge and hands on experience in housekeeping and/or front office operations preferred but not necessary
- Experienced in managing teams across multiple departments
- Good leadership qualities with the ability to give clear, concise instructions


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