
Manager / Senior Manager, Operations Management
2 weeks ago
[What the role is]
You will plan and implement strategic Business Process Outsourcing initiatives and collaborate with internal stakeholders and service partners to enhance shared services delivery.
[What you will be working on]
- Develop a strong understanding of the business needs of account-managed divisions to facilitate the desired outsourcing arrangement.
- Implement change requests (for scope of service, pricing, volume) and manage incidents reported for outsourced services.
- Monitor consumption and performance metrics to ensure alignment with contractual requirements and maintain service partner capacity at optimal levels.
- Perform budget projection, financial transactions and reconciliation for service fees.
- Drive system implementation, data analytics and process streamlining initiatives.
[What we are looking for]
- Tertiary qualification.
- Up to 3 years (Manager) and at least 6 years (Senior Manager) relevant work experience in business processing outsourcing and finance operations.
- Good writing, communication and project management skills.
- Confidence to engage internal and external stakeholders at different levels.
- Analytical and meticulous, with a systematic approach to work.
- Proficient with MS Office, especially Excel.
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