Manager/senior Manager, Operations Strategy and Planning
1 day ago
[What the role is]
[What the role is]
In this role, you'll design and implement solutions to enhance individuals' career journeys across diverse workforce segments. Working at the intersection of strategy and execution, you'll transform conceptual ideas into practical activities, manage end-to-end project delivery, and optimise user experiences through journey mapping and analysis.
[What you will be working on]
[What you will be working on]
You will be part of the team to:
- conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
- transform conceptual ideas into actionable implementation plans for physical and virtual career activities
- manage projects from ideation through to successful delivery and develop clear project roadmaps with measurable outcomes
- map both current state user journeys to identify and analyse pain points of individuals
- provide actionable recommendations to reduce friction in the future state user journeys
- manage stakeholders and secure buy-in for new initiatives
- evaluate project effectiveness, impact and reporting
- develop and execute engagement strategies across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
[What we are looking for]
[What we are looking for]
Min 2 years relevant experience in conceptualising, execution and review of events (physical and virtual)
Knowledge
- Knowledge or experience in events management, or project management
- Workforce segment needs and challenges
- Employer needs and challenges in hiring
- Knowledge of WSG programmes and services
**Skills**:
- Budget Management
Effective utilisation of allocated budget to achieve best value for money
- Communication
Effective business writing skills & presentation skills with different stakeholders
- Creativity
Ability to conceptualise and propose different programmes and services to enhance individuals’ career health or to support their career journey
- Critical Thinking
Ability to identify alternative solutions or approaches to problems
- Customer Service
Effective interpersonal skills and emotional intelligence
- Data Analytics
Ability to analyse effectiveness of career events and continuous review to enhance the event outcome and impact
- Event Management
Ability to conceptualise event format to increase engagement and adoption of services
- IT Skills
Proficient in Microsoft Office and a quick learner for other software programmes
- Negotiation
Ability to negotiate and manage vendors for the event logistics requirements
- People Management
Work with internal and external stakeholders to execute different career matching activities
Abilities/Aptitudes
- Ability to deal with ambiguity and willingness to try different approaches to solutioning
- Responsible team player who takes ownership and will see through tasks
- Adaptable and flexible to meet with last minute or unexpected changes
- Systematic thinker and organised style of work to handle concurrent projects
- Able to analyse information and make decision or solve problems
- Strong desire to always complete tasks at hand and can follow through and prioritise to achieve these
- Team player who can rally resources to ensure the success of each event
- All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting._
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